Hotele niedaleko Ritten, Collalbo

The room is clean and comfortable, check-in and check-out are very convenient and fast, if the staff is not there, you can check in independently. After 11 o'clock in the evening, the front desk will be off work. If you are hungry, you can only buy food in the vending machine. Not in the very central location of Bolzano, but only a little more than a little more than a little more than ten minutes walk, take the train to Bolzano Bozen, very fast, so the overall Lago di Braies or suceda is still very convenient

The hotel is really nice and the rooms big and well furnished, normally is also one of our favourites on the way home, however this time we were very, very disappointed!! Even if the check-in was done very professionally and the lady was very nice we had to wait until all documents were manually entered into the system. We came from 3 hour queue on the highway and honestly would have appreciated if the process would have been smoother (e.g. make a copy of the documents or just scan them into the system). When we asked why, we got told that privacy laws obliged them to do so… privacy just requires the company to ask for consent to keep the data for the minimum amount of time required to fulfil the purpose for which the information were collected, honestly this procedure could be easily improved, as I had to sign anyway for different consent (I’m currently employed as Privacy Engineer). In the morning even if we had a suite and are Mariott preferred guests, as we could only enter the room late at night we wanted to sleep over but got 4 different persons knocking at the door from 10 onwards…one even entered the room to check the minibar with us inside…is true we did not put the “do not disturb in the door” but first of all the floor supervisor should coordinate with the reception to know which guest has left the room and which has not, and second after the first person knocked the info should maybe be shared with the others…paying 300€ for one night and getting asked “when are you leaving the room” 4 times is not my idea of premium hospitality! Last at check out was not asked how was the stay, was not thanked for staying with them…when asked to talk to the FO mgr to complain I got told that the Room Division mgr was having lunch and I should wait 30-40 minutes before talking to him… ne only on my insistence I got to talk to him. not sure where they learned to work in a hotel but this is not my idea of premium experience…once again I hope the single persons will not be blamed as here is more an issue with processes and training than single Persons.

We stayed here for 4 nights - family of 5 with kids age 13,10 and 4. The facilities were great and catered to all our needs with activities to keep our kids occupied. The kids loved the many pools which was one of the reason we chose to stay here. With half board we enjoyed a delicious breakfast and really good 3 course dinner. The only but is there was no variation in the kids’ menu which consisted of the same item to pick from. And it was the classic nuggets, burger or turkey snitzel with fries or pasta. Our kids like food, so they were quite disappointed because they had been looking forward to different pastas dishes, being in Italy. This is the only reason why we’re are reluctant to stay here another time, to deprive the kids of good food

From the moment you enter the Adler Lodge resort, you feel like in a different world. Everything is so clean, the staff very attentive, the service great, the suites / chalets and the furniture / standard is best in class so you can’t feel anything but in paradise. We booked 3 nights in a suite and 3 nights in a chalet. The suites are already high class wit their own saunas, rain showers etc but the chalets are worth the upgrade with even more privacy and room to relax, exactly what we were looking for. The 5 course dinners were a highlight each night, you don’t feel stuffed and can choose / mix between 3 different menus. Ingredients are from the local famers, very tasty and fresh. So is the wine which by default you get a perfect match with each course. We also enjoyed the afternoon buffet and the drinks of course. If you want to leave the bubble - which we did, there are a lot of hiking possibilities or you can visit Bozano - everything included with the guest card. The lodge also offers e-mountain bikes which was fun to test. All in all, world class and a very high benchmark which will be difficult to match. Thanks to the entire Adler Lodge team and as they put it - let you soul fly!

DO NOT RESERVE THIS HOTEL! They are unkind and not professional on any level. I asked for a link to pay and they sent me an email saying to stay calm and expect a vacation without stress— the same day I asked to pay, they cancelled my reservation without telling me, and now we have nowhere to stay and I will miss a client call due to their ridiculous oversight. Do not trust these people. Do not reserve this hotel.