The welcome staff were great, as was the ground crew, as it snowed all night. We had dinner at the Lodge, and the person that brought our food, went around the entire restaurant asking people if it was their food, not just for our table but everyone’s table. The food was mediocre at best. My wife’s sweet potato fries were burnt to a crisp, my daughter’s Mac & cheese was very dry, as though it had been sitting under a lamp for a ver long time. I had the steak, and as I brought it up to take a bite it had a foul refrigerated old smell. For a resort that caters to a higher clientele, I highly recommend that that they upgrade their rooms, from the old style toilet, to the cracks in the tiles in the elevator, and the elevators themselves. Had the Broadmoor been available, we would have stayed there, as we have in the past. Very disappointed, as the property itself has wonderful recreation amenities and beautiful views.
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