Holiday Inn COLUMBUS DWTN-CAPITOL SQUARE by IHG

Very nice, though a bit dated. The hotel was an easy walk to Nationwide Arena, which was our ultimate destination. Very close to the majority of breweries, restaurants and night life in the "Arena District ". About a 10-15 walk. The employees at the hotel were all extremely nice and helpful. Only complaint was that the room we were in, which I am sure is the same as others, had no updated plugs for charging phones. While that was inconvenient it wasn't a deal breaker in my mind. Good parking($12) and a safe area to be in.

Good experience

I liked the hotel, they checked me in earlier than the stated time. Very good

Отель удачно расположен. В нем чисто и уютно, правда, почему-то очень холодно в номере летом. Цена адекватная. Завтраки за дополнительную плату.

조금은 낡었지만 그래도 만족합니다. 시내에 있어서 어디를 다니기에도 충분히 좋았습니다. 다음에 가도 또 이용할 듯 합니다

環境不太好，酒店比較舊了

房間衞生還沒有，但前台的服務態度不行，又懶又態度差

I booked and prepaid a standard King, and on arrival was told they were out and was given an accessible room, which I did not want. The receptionist (Veronica, I believe) let me know she didn't see the difference, as it's the same-size bed. I let her know that I did not spend my money to feel as if I am in a hospital or nursing home. If I needed it, I would have paid for it. I kept being told how they were full, but my thing is I prepaid, so if they were full, then they put someone else in my room. I offered to even pay the difference to be upgraded and was told I couldn't because I prepaid, and so I asked if I could be upgraded for the inconvenience and was told there was no inconvenience because i could just take the handicap room. I called ******* to be transferred or refunded due to my room not being available, and when ******* called, nobody at the desk would answer, so I was stuck with it. I will never book Holiday Inn again.

1. The front desk staff was very accommodating and patient. However, our body soap was empty and when they cleaned the room they didn’t refill it or give us new washcloths. The fan was broken in our bathroom. At some point our room key didn’t work and when I went to the front desk to get it replaced there was another customer at the desk with the same issue. Again, the amazing staff resolved this issue quickly. Lastly I saw a bug( roach?) in our bathroom both nights. We were on a very high floor so they didn’t just crawl in from the outside. The company needs to invest in hiring more staff and extermination.