Hilton Garden Inn Columbus Easton

Hotel was just okay. I don’t think it lives up to the Hilton name. Hallways were dirty, coffee maker in our room only had one coffee pod. Asked for extra blankets and were told we’d have to come get them. Water pressure in the shower was terrible. Most hotels seems to have a couple of complementary bottles of water in the room. Not this one. Probably wouldn’t stay at this location again.

Asked to service the room the 2nd day. They didn’t. Asked for towels. Waited for 45 minutes and had to go to the front desk to request them again. A new facility but not maintained well. Same debris on the floor on the 3rd day as was on the floor the first day in the halls and elevator.

A very nice, clean place. Everyone was very hospitable. The restaurant had terrible service, but besides that, no complaints. The location was great as well.

The hotek was very close to shopping, however, they need to do better! Dirty floor and toilet. The male checking us in could use a course in hospitality and could have been way more courteous. I will not be booking this hotel again

I didn’t like how my room wasn’t ready when me an my wife which is 3 months pregnant arrived an they couldn’t upgrade us we waited over 3 hours for the room to be ready just unacceptable

The location is close the mall. Lots of local conveniences. It’s clean and the staff is friendly.

The pool was closed for two of our days during our trip at this hotel and the bar was closed the last night. Would like some sort of reimbursement for this inconvenience. Thank you

Our stay was mostly ok. I’m not one to typically complain, but, this will be an exception. With hotels, the minimum service I expect is that the room is clean, safe, and we have the number of towels appropriate for the number of people in the room. If there aren’t, I expect the front to provide the additional towels needed. We had 3 people and 2 towels. My wife went to the front desk and requested one additional towel. She was told by the woman that eventually came to the desk (no one was there and she had to wait…it was after 8am), that there were no additional towels in the building to give her. That was it. She didn’t try looking for one. She didn’t even offer a pool towel. Tough luck for us. (The person that checked us in the evening before said if we needed extra towels, that they’d be happy to provide one. Too bad they didn’t deliver the next morning.) UNacceptable. ESPECIALLY for a HILTON. Motel 6 had treated me better. Absolutely no effort to address a very basic, reasonable need. We don’t ask for much…pretty low maintenance. Everything else was fine, but service was terrible.

This is an awful place to stay!! The limited staff do not know what they’re doing- it was ridiculous! No water or soda in the hotel- half of the bulbs burnt out in the guest room- no soap in the bathroom- too much to list! Avoid at all costs!