Hotele niedaleko Robert H. Long Nature Park, Commerce Charter Township

Upon walking into this hotel, we liked what we saw. The lobby area was nice and inviting.The room was nice and clean. We Loved having a fridge and a microwave. The ammenities were nice. The bed was very comfortable. We didn't use the pool or exercise area. We arrived later in the evening and checked out before breakfast even began. Can I just say tho......AMBER! She was absolutely amazing. She greeted us with a smile and a great attitude which we needed after what we had gone thru at our previous hotel. What a breath of fresh air. We chatted on and on while we checked in. I cannot say enough about how wonderful she was. When we had come down to the lobby shortly after checking in she was mopping the floor and I must say she was happily doing it. She always had a smile on her face. Hotels need more GSA like her. You have a real gem on your hands there. We just loved her.

Wonderful hotel in the northwest corner of the detroit metro area. The clean and modern rooms were perfect for my week long stay in august

Very nice Staff & helpful ! Nice rooms , clean & beds are comfy ! Rooms have where if you want you can cook if needed ＞ Rooms have a kichen area in the room for you to use . Very nice thing to have when you are staying for few days or more ! Only no dishes , but they have some in lobby you can buy or rent like I think . I didn't use any so not sure what they are . Rooms are very nice . The breakfast you have to buy each day , wasn't to bad , it always nice to have hot stuff & other things to get . At least they offer something but you have to pay for it , that the bad part too! The other I enjoy the rooms & staff !

The outside of this hotel makes it look quite clean and accommodating however, looks are deceiving. I was booked a room for 2 nights, (not cheap) and was assigned a room at the back of the hotel. The room was not as clean as it should be. The lamp in the corner was broken, there is a distinct lack of accessible plugs for laptops and cell phone. The carpet looked like it needed a good shampoo and the chair by the bed definitely needed an upholstery clean. The bathroom was far from clean with a dirty tissue dispenser, a portable mirror on the vanity was absolutely filthy underneath and the tile calking on the floor was brown with heavy staines. Even the room number on the telephone did not match the actual room number. The room safe was unable to be opened as the previous guest had locked it and left it with their own combination. Don't waste your hard earned money on this place. I decided to only stay the one night.

My family traveled a long way to attend our Grandmothers funeral some two months since she passed. It was a difficult trip to make on a good day, let alone dealing with all of the state to state restrictions. Theresa got us all checked in. Made sure we got some food and called to check on us periodically as we are not familiar with the area. She recommended places to eat and places not to eat. We made several modifications to our reservations through out the week and all of them were accommodated above and beyond. The hotel was clean, smelled good and all of the staff were smiling. You can always tell when someone is smiling when they are wearing a mask. It's hard to hide. You can tell that the hotel was short staffed, but everyone is. All of the front desk people and house keepers greeted us every morning and evening as we came and went. I thank them all.

I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu

We had booked this hotel for the weekend and came across some disappointments making us not want to stay at a Hilton again. When we arrived at 8:30pm we were told the pool was closed and is only open 8-8 (found out the next day you have to reserve a pool time). Even though we found nothing on their website about this. They asked if we wanted to schedule room service upon checking in and we said yes but the next day we never got room service. We had stripped the bed noticing the sheets and bed protector were stained. I notified the front desk and they said they didn't have us down for room service. He was accommodating and eventually offered us a new room. Which we appreciated. The beds and pillows were not as expected. However, The customer service at the desk and dining area were great!

This is THE Premier hotel in the Novi area. I've stayed at almost all of the local hotels across Hilton & Marriott and this one beats them all. Worth every penny to have such a clean room, great staff and a fabulous restaurant all in one well-maintained hotel. I'm sort of surprised it's labelled a 3-star hotel but I guess the rating system has changed. In my past this would have been a 4-star hotel. Excellent location with lots to do & amazing restaurants within a stone's throw of the front door. Their Executive Floor is key-accessible only so only those who have a room on that floor will be in the hallways and the robes are nice! The snack center is the best in town. Room service has been awesome with fast service & great food. Everyone in the local area knows & loves the Toasted Oak. For someone with allergies, this hotel has all the right things in place to bring me back. I've been here for 10-day stays recurring this last month & will be back to do that again right after Christmas. Rooms are really spacious, allowing for lots of luggage. If you want top-notch service, great beds, and an all-around great visit, stop by Renaissance Hotel in Novi. You won't be disappointed.

I come to this area every year for a classic car cruise and visit family. This is the closest hotel to my family. I have stayed here in years past and its been average. Nothing special but I don't spend a lot of time there to begin with. This visit the room was overcome with a musty odor. The only way to combat it was to run the A/C very high and keep the bathroom fanning running. After a day in the sun we would come back to this ice box. Without doing that the room smelled and none of the linens would dry. And it was't really that humid out. The Wifi was also very glitchy. These are enough factors that when I return next year I won't be coming back to this Hampton Inn.