Crowne Plaza Concord/Walnut Creek

We stayed at the Concord Plaza with a whole football team and it was great! The staff was so pleasant and helpful. The hotel was full and the atmosphere was great! The rooms were older but we had a good nights rest. If you are ever in Concord I would recommend this hotel.

We got there Monday morning asked for extra towels , left for the day came back no towels .. Tuesday morning went to take a shower an it-sprayed out the seal was broken , flush the toilet an handle gets stuck didn’t know so it ran an ran an ran tell I pulled Handel up .. so I call to desk am the phone cord has a short in it .. which then I was like this is the worst. Talk to front desk an tell them all the issues so I told them it’s my bday we will be gone all day can this stuff be fixed an please again towels an toilet paper. Well we get back 8:30 ish nothing fixed , No towels, no toilet paper, I call again, I’m so sorry I can send someone right up, I said we have been gone all day we’re going to bed now but can u do it in the morning , so again gone all day come back late again nothing done no towels no toilet paper so I just decided to go to the office cause I’m getting no we’re with this, I talk to a man a woman an told them everything they gave me towels an toilet paper an offered to give me a new room but by the 3 rd day of using the same towels an sparing toilet paper plus we we’re leaving that morning not worth changing rooms… oh an they gave me a 49.00 credit back to my card for the stay for the inconvenience but this was the worst …

和酒店前台説了，和收拾房間服務員説了，就是沒人打掃房間。這服務態度沒誰了。正常酒店都是打掃房間，這個酒店水破大天也沒人理，也沒人打掃房間。

Throughout the night I heard water running, but because there was a storm outside I didn’t think anything of it until I woke up in the morning and found the ceiling had been leaking water all over my clothes. I addressed it they told me to follow up I’ve called several times I get tossed around to voicemails and nobody’s been any help.

The common areas were good but at least the room I was in was very run down and dated. Under the sink there was huge holes in the sheetrock around the pipes, the room smelled musty, it just felt very dirty. The bar and restaurant are just being completely over taken by a new company so it's too early to review, they said they would start serving food Monday 3/4/24. Both bar tenders were very polite.

The walls are very thin. We were able to hear the conversation of the person next door to us even with our TV on. The room is dated but clean and comfortable enough. The pool was nice but the website did not specify that the hot tub was being renovated/out of order so we were disappointed.

The bed was very comfortable, I slept well. The front desk employees were friendly and helpful.

I love how room 608 has a bench in front of the window. I was able to meditate this morning with the view of the trees.

Came for the pool and bathtub for our toddlers. After swimming we were going tongive the boys a bath....no hot water. Maintenance came, confirmed no hot water. We were not given another room.to bathe...rather told they would extend oir check out til 1. Meanwhile.my kids are wet and cold.very disappointing. Tried speaking to a manager and Jase or Jason said no manager on duty. He claimed the hotel was at maxium.capacoty and could.not give us another room but we watched houskeeping finish the room across from us. If they didn't have an indoor pool, we would never come back.