I want to leave an honest review regarding our recent stay. It is my belief that your experience at Ocean Plaza will be based upon how lucky you get with which room you are allocated. The photos shown on the website and in other reviews do not reflect the standard of all apar**ents. We were unlucky and stayed in unit 83. Lots of the units in Ocean Plaza are individually owned, and therefore the level of upkeep is random and depends upon the owner. When we checked into our room we were greeted with crumbs on the kitchen bench, sticky and unvacuumed floors, sticky door handles and a dirty toilet. As we have a small child we quickly spent some time wiping down surfaces etc, but the vacuum in the room was about 30 years old and the mop had no mop head. The next day we contacted reception and the cleaner attended to clean the apar**ent again - lots of excuses about being busy. Just made it evident our room was barely cleaned before us checking in. After the apar**ent was cleaned there was such a difference! We did appreciate the help of reception and cleaning staff to attend to this ASAP. As we are travelling with a small child we were particularly concerned about the safety issues in the room. The taps have no hot water temperature regulator which means the hot water coming out of the taps is so hot it nearly burns. The windows have cheap plastic stick on devices fitted to 1 of the 5 windows in the room to stop the windows opening fully. So 4/5 of the windows are non complaint and a major safety issue, anyone could climb out of the windows, especially the ones in the bedroom. The kitchen was outdated, with the laminate chipping off all of the cupboards, stains not cleaned. Curtains were old and musty smelling. The facilities in the building were adequate but also indicate a complete lack of attention or update in years e.g table tennis table and equipment pretty tattered, air con not working in that area. Pool area was good and well maintained though. For this price (almost $500 a night), I would not stay here again, as it’s too risky you get a poor room like we did. The great location does not make up for the complete lack of care the owner of this unit must have for their guests. Take your hard earned money elsewhere!
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