Second year, amazing staff, amazing service, amazing food, tranquil and relaxing, everything you could possibly want. Unsung heroes, the staff managing the rooms impeccably, the more visible heroes, Jessica, Vicky, Mosi ……. BUT and it is a very big BUT…. do you want to get out of bed to get a sunbed at 7am?? Didn’t have to last year, poolside rules state you must not reserve sunbeds, but after my first night I pulled back the curtains to see no sunbeds available in the sunny area of the pool. Nobody on them and to my horror some were not used until lunchtime. Either take the pool rule down OR enforce it, but don’t penalise people who are following the rules and paying a lot of money for the privilege. Spoke to one couple who had to go to the neighbouring hotel to get a bed in the sun. Unsurprisingly they said they wouldn’t be returning. Such an easy thing to rectify but spoke to another couple who had complained to management and were told they simply didn’t seem interested. Shame, because everything else is really perfect
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