This was my third visit to this hotel, which I had previously considered an excellent choice. I even recommended it enthusiastically to family and friends. However, this time, I am deeply disappointed by the dramatic decline in service quality and the complete disregard for customer requests. Prior to my arrival, I made a request – both well in advance and closer to the check-in date – that we required a room on the upper floor. My husband and I are light sleepers, and he also suffers from insomnia, making this request particularly important for our comfort. The hotel assured us they would do their best, stating, "Leave it with us, we'll take care of it within the limits of availability." Sadly, these turned out to be nothing but empty words. Not only was our request entirely ignored, but we were also assigned the worst room possible: directly adjacent to loud construction work from the hotel next door. Drilling noises were constant throughout the day, making it impossible to relax. The terrace was utterly unusable due to the noise. ( waste of money) and we were forced to play music inside the room just to drown out the racket. Adding insult to injury, the advertised “sea view” was extremely partial and not as described. The most frustrating part? Other guests who arrived on the same day were assigned top-floor rooms with far better views and much less noise. This makes it abundantly clear that our request was simply disregarded. When we raised our concerns at reception, the staff were dismissive and even hostile, making us feel unwelcome and ignored. This lack of care completely ruined our stay and tarnished the reputation of a hotel I once trusted. It's obvious that customer satisfaction is not a priority here – all they care about is taking your money, regardless of the quality of the experience. I will never return to this property, and I certainly won’t recommend it to anyone. The service has drastically deteriorated, and the management seems indifferent to addressing or valuing guest concerns. Do yourself a favor and look elsewhere .
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