Booked this hotel for advertised heated indoor pool. Called 4 days before to confirm pool open. Was told heater was broken and to call back on Thursday. Was told then, part was in and was to be installed that day. Upon arrival on Saturday, pool was freezing cold, and was again told it was to be heated later that day. Pool deck was unheated, cold with heating ducts covered in canvas and not working. Pool was not fixed and was freezing for entire stay. Talked with many guests that booked specifically for heated pool and were unhappy about lack of disclosure. I understand things need repair, but, hotel was not upfront about it to allow guests to make other arrangements. Breakfast staff were wonderful. Friendly, helpful, and courteous. Surprised that bar and grille was CASH only.
Przetłumacz