Sen Boutique Hotel

Top notch hotel situated bang in the middle of Da Nang. Short walk to most restaurants.....A must see is The Dragon bridge......breathes fire at weekends.....great place to walk around with lots of activities.... You can get a suit/ dress made up of any material....dirt cheap and top quality

Not sure where all the good reviews are coming from. The check in girl was very nice and helpful. She said I got a complementary update to a superior room. The room was clean but dated . Anz are all ov free r the room . There’s noise from the constructions site next door . I understand it’s not the hotels fault . Housekeeping is loud in the hall at 6 or 7 am too . Shame

Good things first - AC is good. Wifi internet is good. Breakfast food tastes good too (I love the omelette). Location near the beach. Many restaurants and convenience stores around. Let’s now go to the interesting part. I was moved to a different hotel on my first night because they told me my room was under maintenance. The hotel they moved me into was just across the street. It was an old building and it’s cheaper so it looks like I just got ripped off. I also needed to check in and out twice which was a hassle. I needed to adjust my itinerary for my second day because of this. I got back to Sen Boutique Hotel for my second night and onwards as expected. The room was small (which was manageable) and a bit dark for me. It could have used more/brighter lighting. The sink was outrageously leaking every time I use it. They were able to fix it quickly though. The pictures they post on their listings are full of deceptions. The breakfast is not buffet style which was advertised. You only need to pick one on the set menu. For my first breakfast, they let me wait for almost an hour for my omelette! I found out that they forgot my order on the list. The lady who took my order (from the reception in the morning shift who most of the time wears Ao Dai) was not even apologetic about it and as if nothing happened! They also don’t have a pool for all their guests. I was told that the pool posted online is just for the villa. This was a bummer because the buffet breakfast and the pool were the reasons why I booked here in the first place. They need to remove the photos of the pool and buffet breakfast on their listing because that is not true! If I could have known this, I should have just stayed somewhere else.

I don't like to leave negative reviews, and I perhaps leave a negative review every year or two, but Sen Boutique Hotel was one of the worst properties I have ever stayed in. This is mostly down to the cleaner. This is the dirtiest property I have ever stayed in. Immediately upon arrival, there were ants on the counter and dishes quickly washed but not put away. The lamps hadn't been dusted in years; the blinds are disgusting; the top of the fridge hadn't been cleaned in probably years. I quite literally went to bed and there were ants in the bed. I woke up and would have to brush them off me. When, on the second day, I mentioned it to the cleaner, she had the audacity to say I should shower more. The place was disgustingly dirty. The room was dark with some of the lights not working. The furniture is extremely old. Both the bar and cafe are closed, though this is not mentioned on their website. The owner did kindly bring me a frying pan when I mentioned the lack of pans, but what truly lets this place down is an extremely lazy cleaner who is not cleaning the rooms properly. The room was disgusting. The worst experience I have had staying in a hotel in years.

After a late night flight, I arrived at what I thought was my hotel. Walking into the reception, I was greeted by someone who then proceeded to yell at me that there were no rooms very rudely. I showed him my booking confirmation, and he looked over it and then rudely told me there were no rooms again, and gave me a phone number to call before walking away to watch me struggle. I sat there in frustration thinking about what has gone wrong and called the number he gave me, to no answer. He got up again to yell at me that there were no rooms, despite acknowledging that he saw my booking. Finally after a heated exchange, he called another number. The person asked me what my name was, and then told the man my booking was on the table. It turns out the man didn't look at my name in the booking at all, he just looked at my appearance and judged that I didn't seem Vietnamese enough to be the person who's name is in the booking. I have a Vietnamese, name, I am ethnically Vietnamese, but today I felt disgusted and discriminated against, as well as unsafe and anxious for almost an hour for no reason at all. So, I couldn't tell you how good the room is because all I feel is hurt by what happen, but I think that the person who greeted me showed and unacceptable level of rudeness, unhelpfulness and just a fundamental lack of understanding of his job. He looked at my booking and didn't even look at my name. He left me feeling hurt and discriminated against. I'd give 0 stars if I could. I cannot recommend this place from my experience.

訂房前看了評論都偏向讚好，而且看相片，是不用行樓梯便可進入大堂，亦是我選擇的原因之一。但到埗後職員竟然說房間已滿，將我們帶到對面另一間酒店。 由於我們只住一晚，不想浪費太多時間爭拗，便無耐接受安排。但對面的酒店十分殘舊，需要行一條長長的樓梯才到大堂，房間及厠所亦有陣陣怪味，像很久沒有客人到訪。 此酒店用過住的評價，但安排客人入住其他酒店，可能與其他沒有生意的酒店合作，租出房間後，大家攤分租金，完全是騙人的技量。