Menora Grand Da Nang

If I told you my experience you would not post a negative review

1. Only hotel we have been to in Vietnam with no complimentary coffee, tea, mugs. Despite there being a kettle in the room. 2. Staff are not very friendly any request is met with irritation for having to provide a basic service. Never greeted when you come in or out of hotel always ignored, not even a smile. Vietnam has such good service nearly everywhere else we have been except for at this hotel its very strange. Either the staff are miserable with their own management or they are just terribly suited to a job in the service industry. A smile and a bit of empathy goes a long way. 3. Reception staff did not welcome us with any information at all just gave us the room key card. 4. Swimming pool dirty. No staff available in the afternoon at the pool. No towels for pool available. Hotel staff said it’s because they were all being used but there were two used towels on deck chairs left there for 2/3hrs. Just showed staff had not attended the pool area. No one serving coffee or drinks at the “pool bar” (didn’t exist when we were there). This hotel is massive and there were 4 guests with towels and two used towels on sun beds that guests had left. So basically they have 5 guest towels for the pool for an entire 10 storey hotel. 5. Breakfast is bad. Not much choice, mainly cold and not replaced often. Coffee usually cold with a tiny mug available. Staff all quite miserable. Any requests are met with a sigh like you are an annoyance, even just asking for cutlery. 6. Room itself is just sub standard. No hot water in the shower. Door handle screws loose not far from breaking. Bathroom was not cleaned properly. Marks on taps and sink and grains on sand on the floor. 7. Cleaners just walked into our room without knocking whilst we were inside and had the do not disturb sign on the door. 8. Room is not soundproof the noise of the swimming pool pump was very loud above us. 9. Overall looks like this hotel was four star once upon a time, about 20 years ago. But its clearly 3 star at best now. The only thing that looks like the advert is the reception hall. Truly believe management at this hotel have just failed in their ability to create a good working environment and a good culture for providing customer service. Expect young staff, not many people able to to talk good English, staff talking amongst themselves, bored, unhappy and just a general bad atmosphere full of visibly disappointed guests. If you want 4 star seriously reconsider this hotel. If you look through the negative reviews you will see similar complaints. Something we didn’t do beforehand which was a mistake.

Good location and the staff are very helpfully

Спасибо большое прекрасный отель нам все понравилось! Хороший персонал во всем старается помочь! Уборка номеров каждый день дают водичку! Все замечательно! Бассейн глубокий с видом на город лежаки есть но нужно занимать заранее так как в отеле всегда много народа! Завтрак хороший есть из чего выбрать но не было ничего сладенького. Процветания отелю приедите еще спасибо за все!

Đồ ăn sáng rất OK ..

โรงแรมสวย คุ้มค่าราคาค่ะ แต่อาหารเช้าจืดไปนิดนึง ทุกอย่างที่เหลือดีหมดเลย สระว่ายน้ำสวย

중간입니다. 거의 모든것이....중간. 보통입니다.

깨끗한 룸 상티니 및 아침조식 포함 가격이 너무나 좋은곳.

최고급호텔을 원하신다면 5성급으로 가셔도 되지만 안전하고 위치좋고 깨끗하며 친절한 곳이 필요하다면 추천합니다 미케비치해변과 걸어서 5분거리이며 한시장 용다리 롯데마트와 무척 가깝더라구요 일단 혼여행이라서 걱정했는데 주위에 세탁 마사지 커피숍 로컬푸드점 그리고 해변의 바겸 호프 솝이 많아서 편했어요 맨꼭대기에 풀장이 있는데 미니바도 하는것 같은데 직원만 있고 한두명 이용해서 혼자 잘놀았습니다 가격도 무척 좋구요 추천합니다