SpringHill Suites Dallas NW Highway at Stemmons/I-35E

Good hotel for last minute stay!

Joe and Shawna at the front desk were absolutely amazing! Super helpful, friendly and professional! Would stay here again just because of the service I received from them!

I think having the security drive around the parking lot as a posed to just parked and sitting in their car would be more helpful.

The beds were hard and the breakfast while normally good at Springhill was largely unedible at this location.

Used this hotel as it is close to a Holt Cat dealer and I’m an employee training for the week. It is in a very bad area as other reviewers described but it had a security guard and I was willing to take the risk. Was quoted 139.00 a day and I said that’s good I needed it for the week. Room was nice although the walls were thin and the ac unit sounded like an airplane trying to take off when the compressor kicked in. I did not complain about these things, I realize some things the front desk just can’t control. However when I checked out and asked for a copy of the bill I was shocked to see that the daily charges were 139, 179, 199, 199, and 139. I spoke with the guy at the front desk and he said he didn’t know why but would have the asst manager Jennifer call when she came in Went to class the whole day and got no call. Drove 4 hours home and called and she said Jennifer would be in at 11 pm and would call me in the morning. I called back at 6:30 before her shift ended and she said it was common practice to change the rates daily without people’s consent. I asked since my credit card was charged when I arrive was this not a contract to which she stated it was only a hold put on the card. She then stated I needed to talk to the manager Tim when he arrived back to work on Monday. This is not even my credit card that was charged it was the company’s but it’s about the principle now. The fact that I have to wait 4 days for something to be corrected that should have happened when brought to their attention the first time. There is a major disconnect between the auditors, managers, and customers. Will see how Tim handles this Monday before I write a review on Holts credit card statement that I have to submit, for all of holts company’s to see how Marriott treats its customers.

Good location with eating places nearby. Clean surroundings. Free Breakfast and Wifi. Relatively clean rooms. I just didn't like the extra taxes they charged me different than what I agreed to pay for. They did not adjust it for me. They have my credit card on-file yet did not charge me until I checked-in and overcharged me in the process.

Awesome stay rooms was clean people were friendly and they had parking lot security during the night

Excellent value!!! Amazing staff that loves their job reflected by how they treat their customers. From check in to check out. Housekeeping, breakfast crew, front desk are always with a smile and offering assistance. The facility is clean, bathroom, gym, pool. The room is spacious and comfortable

This place was nice. Updated and clean. Reasonably priced. Well stay here again!