I would like to have given this place a better rating because the assistance was quick whenever I needed it and the apartment was really nicely decorated. However, it was not clean, the washing machine was not in a good condition, the fridge smelt really bad at first, and the shower head was broken (they did replace the shower head though). I was also not given a key card or code to open the main entrance to the building and the security person in charge of letting key-less guests in usually took too long to open the door. One time I had to ring 6 times before the door was opened. Hainan is an amazing place and I'd definitely go there again. But honestly, I probably wouldn't stay in this apartment again. I also didn't realise it was more like an Airbnb situation rather than a hotel. I only found out after I'd booked the apartment that I would have to pay a deposit and only be able to communicate with somebody through WeChat because there is no front desk.
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