Serena Hotel has one of the best clean comfortable rooms. The staff are just amaxing, always caring, responding to guests' needs in a timely polite and professional manner. In particular, I would like to recognise and appreciate Neema, the Switch Board Lady, who provided meticulous, timely and professional services when I faced some challenges and reached out. She was so timely in sending staff to my room to support in areas I had raised. A big thank you to her for her professional aptitude, approaches and timely response. The conference rooms and facilities were provided also excellently with staff who were extremely friendly, polite and professional, always responding to our needs in a very friendly manner, ensuring that all our guests were comfortable, happy and ejoyed their stay with us. Of particular I would like to recognize and appreciate the following staff: Zeituni, Happy and Christine whose friendly, professional and timely services made my stay more comfortable, friendly and enjoyable. At the front office, Albert and Loise provided excellent and friendly services. Thank you! I would recommend Serena Hotel Dar Es Salaam for all future conferences services, accommodation and restaurant services. The Chefs, led by Chef Rotich cooked some of the most amazing and memorable meals that combined continental and seafood dishes to our taste. I would also like to appreciate services from Rukia, Rebecca, Pendo, who also ensured that our meals were served on time and provided our many other requests at the restaurant. Kind regards, James Adede.
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