Hotele niedaleko Texelcamping The Shelter, De Koog

I stayed here many times last 3 years and it is one of my favourite hotels only because of the location. In the mainstreet of De Koog, around the corner of the beach. These past years without any renovations makes the rooms and hotel warnout and a step back in time. Pro’s: - location, superb! - Breakfast, pretty good for a 3 star hotel Con’s: - Rooms are old and warnout. - Bathrooms are old and warnout. - No customer service of whatsoever As a regular no recognised, no welcome back. Nobody cares how your day was, nobody asked if your stay is nice. Even when you enter, nobody is greeting you first. On top of all, the hotel is asking for a donation because of the Covid 19 situation. I think, as a guest who wants to visit you in this situation, it is a small effort to be friendly and nice to your customers. Unfriendly and asking for a donation is pretty rude! Also as restaurants and bars are closed, it is not allowed to bring food yourselves or to order from restaurants nearby. As a part of the community and everybody struggles it is pretty rude to customers and to your colleagues in the same town to place a sign like this in the room. As I mentioned, your stay is “doable” but only if you are outside the whole day and don’t mind a warnout room. When prices are high and comparable with other hotels, I would recommend to choose another hotel.

We missed out on the last ferry (of the day) to Texel and the host, Tordes (hope I spelt your name correctly?), welcomed us for a very late booking at reception at 10pm. Not only did he offer a welcome drink on arrival, but we were given a free upgrade to the suite from the standard room. The suite was very clean and spacious. It included a very spacious ”open-concept” bathroom area (perfect for couples) with a bathtub and shower (hot and cold water), and a balcony overlooking part of the city. The bed had a white curtain canopy and gave us the best sleep of our entire Netherlands trip - thanks to a quality mattress and pillow. Despite having a very loud neighbour and being close to the train station, we experienced no noise. We stayed here on a Friday night, and couldn't hear anything from dusk until dawn, even with windows open. If you like an accommodation with old world charm, and in a good location, definitely check out Hotel Wienerhof. If we had another night in Den Helder, we would stay here again. Check-in and check-out was very smooth. We were in/out in less than 5 minutes. And we felt our host, Tordes was very friendly and kind. Thank you for our stay! Michael

The price-performance ratio is already unassored. We were there 5 nights for € 250 per night. Very screened, nicely furnished rooms. No telephone, no minibar, no water cooker, no safe, not the smallest rays of luxury. There were hardly television programmes. Breakfast buffet is very spartanian. Also Saturday or Sunday no change to everyday. Each day the same, always the same 3 unprecedented sausage, no salmon, fish salad or even small kitchen, nothing ! To be quiet of the cleanliness. It was definitely not cleaned for 6 days, only the beds were perfectly directed. What is called towels there, I take home as cleaning laps. We were very disappointed and will not enter this hotel anymore. The damage about the €1250 that we would like to pay if the counterpart is true. We always travel in this price category, but we have never been so disappointed !