Lindsey
31 października 2023 r.
Room was nice but check in staff was horrible. We had been at Kings Island all day got to the hotel at 930pm & even though we booked through ******* & had our room paid for the front desk worker tried to charge us for our room again. I told him I already paid through ******* when he said “oh ok, well then I’ll just charge your card a refundable $10 incidentals charge.” Looked at my bank statement & sure enough he lied, I had two transactions for the hotel room. It also took him 40 mins to get us our room. When questioned he kept saying “its the computer system thats taking awhile.” We was also unable to connect to the wifi with our kids tablets & our cell phones b/c it asked for last name & room number & when provided it said we didn’t exist. So again, the guy checking us in either spelled our last name wrong or gave us the wrong wifi info.
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