Extended Stay America Select Suites - Oklahoma City - Del City

We intended to stay at the hotel for a week but due to the size of the room, we had to move. The room for being called a suite is relatively small. The hotel clerk who checked us in was amazing. She was friendly and accommodating and you can't ask for more. Regarding the room, the beds were comfortable, and the room was clean. Can't say anything about the stove or fridge we didn't use them. The bathroom is tiny but worked. The towels, one should bring their own, they are pretty threadworn. Besides the room size, the blinds would not shut, a previous guest must have pulled so hard they could not close. Our room faced some trees and we never heard the freeway, which was great being it was across the street. The area leaves a lot to be desired so don't leave any valuables in your car. The laundry facility was clean and worked. If your key does not work try the other one. lol M

Even though I was in a non-smoking room it reeked of cigarette smoke as did the elevator. The rooms, bedding, etc. are very "tired". The tv screen was smeared with something making me question the cleanliness of the room.

There was never anyone at the desk downstairs after 5 - always had to call someone’s cell phone number that they posted on a sticky note. That was an issue because: There was no one at the desk when I arrived at 8 pm to check in Then, the second day I was there, I was checked out even though I’d paid for 4 nights, so my key card didn’t work and I had to call him to come back to the front to re-activated my cards, The kicker was the third day I was there, the key card unlocked the main door but the door didn’t actually open and I had to call someone to come let me in.

This hotel owes me money because they like to kick people out a day early claiming unpaid charges to the internet. YOU ASVERTISE FREE WIFI why would anyone have to pay for it? And they like to continuously attempt to charge your debit card hours after youve checked out. The manager is a joke.

When I arrived I noticed the bed had bugs! I showed the staff. The night desk staffer was nice, our interaction was 100% pleasant. However her manager that she called decided I had to change hotels so I could not spread THEIR BUGS to another room! They didn't even call me a cab! This experience was so bad it was almost comical. Do not go to this property. The bugs I have on video because it shows the issue more clearly. I can't post videos but this is the condition of the bed after I lifted the sheet. Again, don't go to this hotel.

Definitely not suggest to go to this location if you don't want to get into problems. Or, if you want to be respected while communicating with other people, don't go to this location! It is very easy to reach out to the management in other locations, such as the one in Oklahoma City, OK 73135. However, not this location. They will throw you out for issues which shouldn't be the issues at all in other hotels.

I front desk service waited 15 minutes finally had to call Room was ok not the cleanest but just needed a place to sleep

Noisy and lots of homeless around the property, did not feel safe.

My room was given away even though I had a reservation and I found out whenever I was going to check in. A lot of the hotels in the area were booked due to softball tournaments and the WCWS going on at the same time. My family was left having to try to find a hotel for us after we drove over 6 hours. I was told that I would not be charged anything and the hotel still took money out of my account and when I called the next day to let them know, the lady at the front desk hung up on me and would not answer the phone after that. I have still yet to receive my money back!