The Brown Palace Hotel and Spa, Autograph Collection

We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.

I would give the brown palace 2/5 stars. The only reason it’s getting 2 is because of the excellent wait staff we had at breakfast. They were so friendly and kind and attentive. Definitely recommend just going for breakfast to see them. As far as everything else it was subpar as best. I paid over $350 for my room and then at checkout paid and extra $109 just for internet and amenities. That definitely should have been included for what the hotel has to offer. Overall front desk staff was rude and stand offish and not very helpful at all. There’s some great historic pieces in the hotel but not enough for it to be worth what we paid for.

No heat in the rooms. Engineers had to get on hands and knees to turn something deep in equipment to adjust -super loud blower and no thermostat control to adjust. Terrible when’s it’s literally freezing outside. Toilet didn’t flush properly. Food in the Tavern was mediocre at best. I was so cold I almost left in the middle of the night. Even when they tried moving me to another room, it was even colder. Terrible experience. This once beautiful historic hotel is run down, w non-working mechanical, plumbing, etc etc etc.

We love the Brown Palace. The location and facilities are great. It is very charming. We had some problems at check-in but they got resolved and we got an upgraded room. The heating system seemed to struggle but it was extremely cold outside.

Generally the hotel is beautiful and in a great location. Only complaint is there was no thermastate in the room and on Jan 24 temps were single digits outside and the room was cold with no way to get it hot. Other than that, great place to stay. Staff are great and its buzzing with activity.

Beautiful historic building in the heart of Denver. We enjoyed the interior design, and the property tour which highlighted the history. Breakfast at the hotel was good as was the service. Fabulous western historic museum is across the street and a great Mexican food restaurant

I have always heard about The Brown Palace and what a special historical hotel that it is. We attended a tea party for my Aunt and stayed the night. I would rate our overall experience marginal. Service was slow, room was in need of an update, many items were worn. There are some really special historic architectural aspects of the hotel. But for the price and ratings I was under impressed and hope this special place gets makeover to bring it back to its glory days.

Beautiful hotel, great restaurants and courteous staff. They even have a first class cigar lounge.

Shower fawcet was hanging from wall and not able to showere, so they swap us from original room and it was Xmas Eve and my wife accepted but it was very inconvenient on that night. We only stayed one night. Eventhough I would recommend for the beaty and histroy of hotel.. their dealing with this inconveninece was terrible and they fitted us in a smaller room and no bathtub