Staybridge Suites Denver - Central Park

設施：👌 衞生：👌 環境：👌

Literally 5 stars for our stay. Room was great, lots of space, and we had great customer service from the front counter staff. Would stay again.

Our stay was ok, staff st the front was wonderful. My only complaint would be the pull out sofa couch - the mattress was a joke. Gross and all I felt was springs. Would have been better sleeping on a kindergarten mat.

Just avoid DENVER altogether. We took all of our valuables into the hotel with us, yet still, when we woke up in the morning, our car had been broken into, passenger side window smashed to pieces. Traveling cross country in 30 degree weather we obviously couldn't just clean it up and go about our trip. Though the hotel staff was amicable, it was "out of their hands" and we had to file our own police report, wait for the report #, and then wait for the hotel insurance to see if they'd cover the cost of the window replacement. They did NOT. They said that because the hotel has signs that they aren't responsible for theft or loss of personal belongings, the hotel would not pay for any repairs. So lesson learned. NEVER AGAIN.

The staff was incredibly helpful and friendly. I loved the happy hour that was offered each of the nights that I was there. The food was delicious and the opportunity to connect with others staying at the hotel was a lot of fun. Our room was clean, and the kitchen in our room had everything we needed.

I would never stay here again. There are bed bugs. Mind you, we were there for a funeral. We were moved from a 2 bedroom suite to a one bedroom handicap had to change rooms 3 times. We were told that we would receive a refund for the room and have still yet to receive it. I have been fighting for a month now for my refund. I would never, ever ever recommend or stay at this hotel ever again. The management (Ashley) Agreed to a refund which has still yet to be applied, and they said they never agreed well obviously if there was bed bugs and we were moved rooms it was for a reason. I don't know who wouldn't have asked for some kind of compensation cause I know I did. And have again still yet to receive it. Not to mention that since we book with ******* someone should be resolving the issue But that is yet to happen.. We are trying to see who is going to compensate as ******* is also giving us a hard time Because stayb does not want to pay them well, guess what? That's not my problem when there are bed. Bugs in a hotel crawling on my children's bed and pillow this could be a serious health issue. My daughter is scared to sleep at night. Because she feels that there's always going to be bugs. Clean your hotel better make your customers experience easy and nice clean, and make it a safe environment. And when you promise or say, you are going to do something for a customer who goes through a situation like this at your hotel. Make sure to follow through

The property was located near shopping and dining which made it easy for a family to not have to travel far.

Thought it would be a great location, however the security and lighting in the parking lot was not very good. My vehicle was broken into and attempted to be hot wired and stolen. Not very supportive or helpful except for a phone call to room that it happened. No compensation for damages and emotional strain to family. Was offered a “snack” when I left. Room was decent; did have lots of dust in vents and looked like some dead bugs in the lights fixtures.

The property was up to date, clean, friendly and the breakfast was nice.