The staff was rude from the very first phone call. Refused to take our reservation over the phone. When we arrived we found out there was a $100 deposit that was required-talked to others in our group-they were not charged that fee. I tried to talk to the girl at the front desk she wanted no part of listening to me. Our entire group ( we were there for state wrestling finals) and our keys were all uncoded for our 2nd night. So after a long day we ALL had to go to the office and get new keys. The rooms were dirty-very dirty. Hair in the shower, our friends room had glass on the flower and messages left from Valentines Day on the counter. Almost no hot water-the front desk person had no way to get extra towels. Rooms had 2 towels with a 4 person occupancy. We tried to book somewhere else but due to the wrestling finals we couldn’t find any other place with availability. This is not a Baymont standard hotel and we are very dissatisfied. I will be disputing these charges with my bank.
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