Douglas
18 lutego 2024 r.
Our trip to Wachusett Mountains led us to the Hilton hotel primarily for its pool, a feature we considered crucial for our kids' enjoyment. Despite other options in closer proximity to the mountains, we opted for Hilton for this reason. Regrettably, upon arrival, no one informed us that the pool was closed. Despite our efforts to seek assistance, we found no resolution as the manager expressed an inability to assist us further. The experience turned out to be the most disappointing stay of our lives, leaving our children immensely frustrated. We earnestly hope for a better experience in the future with this hotel. Additionally, we hope that someday the hotel will provide an opportunity for us to change our review to a positive one.
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