Gość
18 października 2023 r.
“My stay at Hotel Raj Meridian was marred by a series of deeply disappointing incidents. Upon arrival, the reception staff failed to issue a room, citing a lack of the hotel voucher from Agoda, leading to an extensive 1.5-hour wait. Eventually, the staff claimed to have found the voucher in another hotel’s email, adding unnecessary frustration to an already taxing check-in process. Furthermore, despite my booking clearly stating breakfast was included, the hotel staff refused to honor this, leaving me without the promised meal. To exacerbate matters, during check-out, the reception staff initially claimed an exorbitant food bill of 1150/-, which was disputed as my actual consumption was much lower. Despite requesting the bill, it was denied, only for the staff to call later, alleging an incorrect bill of 650/-. This back-and-forth continued, with the final amount settled at 365/-, which I promptly paid online. Overall, my experience at this hotel was deeply unsatisfactory. The level of service, particularly from the reception staff, was abysmal, marked by incompetence and miscommunication. This experience has left a lasting negative impression, and I would caution others against choosing Hotel Raj Meridian for their stay in Dibrugarh. Not recommend to anyone stay here. Improvement in staff training and customer service protocols is imperative to prevent similar incidents from recurring in the future.”
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