Adults Only, Royalton Chic Antigua

Service was extremely pleasant with lots of young enthusiastic staff willing to help guests. The renovated rooms are spacious and well equipped. The showers are a little small in size. The food was excellent quality and a wide variety. It was excellent to see lots of local food varieties including in the menu. We really enjoyed this.

Sun Sea Sand .. just what the dr.ordered

We stayed at the Royalton Chic Antigua between the 2nd and 16th of May 2024 When we arrived we were told to expect the unexpected but we didn’t even receive what we were expecting or expected to get what we got. This review is written with absolute disappoin**ent and honesty. A new so called 5 star hotel/resort and not to mention the poor response we received through our complaints/concerns and issues, from the overall General Manager at Royalton Chic Antigua or Tui and Tui Rep throughout our stay and since. We spoke with Mr G of Antigua and Barbuda Hotels and Tourism Association onsite, who told us he would pay for a transfer to a 5 star hotel at any cost . He told us unfortunately he had to get this hotel open and run with it and pay the consequences for when the World Cup cricket commences in June and that he couldn’t promise that our experience would improve by the time we left. He made Tui aware of this but Tui didn’t come up with his offer. We furthermore remained hopeful of Tui reimbursing and compensating us on our return, although it seems loyalty means nothing to Tui. Unfortunately, we were not informed prior to travel that we could have had this holiday cancelled and fully refunded or offered an alternate hotel as some customers were, due to incomplete and ongoing building work. Bearing in mind we also contacted Tui 29th April 2024 to ask if this hotel was complete and ready to accept guests and we were told they were. We have travelled the world for over 25 years and have never complained, we understand there are teething problems with new hotels. We have visited the Royalton St Lucia twice and their standards outweigh this hotel. Even the standard room at St Lucia knocks the spots off the Diamond Club room at this resort. They mentioned 7 restaurants and 5 bars on their website. Only 2 of the 7 restaurants advertised opened daily along with the buffet. However, the buffet closed for lunch and evening meals the last week of our stay. The beach bar never opened the whole time we were there. The sports club never served drinks or food. The overwater restaurant was only available to Diamond Club members or paying guests and not as advertised prior to our visit. The Taboo Bar should have opened between 10.00 - 23.00 but didn’t open until 17.00 at the earliest. The rolls and sandwiches at Insomnia cafe were stale/hard by lunchtime. We were served cold/incorrect food or waited up to 2 hours for orders at the restaurants or never received our orders at all. We paid full price for a luxury 5 star experience and received less than advertised. We were mis sold this long awaited break by Royalton and Tui. We endured 2 floods whilst there due to inadequate drainage at this part new build/renovated property. We had to wade through sewage/rainwater/mud to get back to our room. Ground floor rooms were flooded. The roofs on first floor restaurants leaked. One of the affected pools was left full and hoovered/with chemicals added for 5 days to

ROYALTON CHIC ANTIGA!! IMPECÁVEL PLACE!! BEST CAFE IN FRONT OF THE SEA OF MY LIFE !! I WILL BACK! Quality of rooms, perfect!! restaurants??? DELICIOUS!!! Kindness and courtesy, make a big difference!! SUPER RECOMMENDED ! IF YOU ARE LOOKING FOR A PLACE TO DISCONNECT, THIS IS THE PLACE

Royalton chic was absolutely stunning, let’s start off with the absolutely amazing staff at this fine resort, the staff truly knows how to go above and beyond and do it always with a smile. My now fiancé proposed to me at this resort by doing a candlelit dinner at sunset on the beach, which was absolutely breathtaking, the night would not have gone as smooth if it wasn’t for our absolutely incredible waitress oneckia, the staff truly out did themselves for our proposal. To end off the trip we spent time at royal spa which was another 5 star experience. This trip was truly an amazing experience and one week of paradise, royalton chic we will be back

This resort exceeded my expectations. Booking this resort while it was still under construction was nerve wrecking. However, when I got there I was So happy that I did not cancel my trip. The resort is so beautiful, breath taking to say the least! The front desk and checking in area is so beautiful. The food in the restaurants were very good, the staff are so friendly and helpful in the restaurants. onieka from hunter, and unique from italian was our waitress and they paid so much attention to us and made our dining experience great. The manager Chrystal was also very caring and helpful, she always checked on us to make sure we were enjoying our meals. If you haven't book this resort as yet, please do so NOW. YOU WILL NOT BE DISAPPOINTED.

Loving this whole Antiguan vibe and doing our Aqua Aerobics with the main man Daniel every morning in the pool, he takes you through a great all round programme and is totally interactive what a great start to our day, highly recommend a must do whilst here at the Royalton Chic xx

This was my first time at a Royalton and I expected more from the brand. I was aware this was a new resort, but I don't think Royalton was ready to open. The cons were ongoing construction, especially right downstairs from my room, as I almost fell on my butt one day, the lack of poolside service, the availability of dining options (wait time was up to two hours for a meal) and LACK OF CULTURE!! The nightly band? What was that about? I would have preferred the Vibe Team from 9-11. The best part of my stay was the Vibe Team! Kalique, Nadia, Kiana, Rishawn, Timothy, Keithroy and Kareem were absolutely amazing!!! I would consider going back just for them. Vaness at front desk was a sweetheart. Water aerobics with Daniel and the other trainer was great! Some staff moved around but Annika, Andrea, Lasheka, Unique, Cleon, Isean, Tamara, Jaime and Cathy, all helpful and a pleasure to meet during my stay. I'm absolutely sure things will get better in time; however I wish Royalton had been transparent with me from the beginning when I reached out. I would have booked a different week.

We spent two fantastic days at the resort to celebrate our wedding anniversary. The resort is beautifully designed and eventhough, there is some work still ongoing, to complete the newly opened resort, it doesn't detract from your stay or the overall amazingly modern "chic" look and vibe of the resort. Our customer service experience was top notch from arrival to departure..from the warm welcome when checking to the friendly service at the restaurants (Elements, Hunters Steak House and Vespa Italian Restaurant) A special shout out the wonderful front desk team Cathy, Yaskee, Vanness, Siesha and Johanna, who went above and beyond to make our first stay a great experience. We will definitely be returning to experience more of what Royalton Chic has to offer.