Magnum Hotel & Suites West Bay

Exactly

If I could give this place zero stars I would. Starting from our check in, the receptionist was exceptionally unprofessional and rude in her tone when responding to questions. They insisted on a “deposit” even though we booked and paid our full stay online. The front of house manager seems to be running a scam on towels and accused us of not returning them. They made us wait more than 15mins for our refund upon checking out, when though I vocalized more than once that we needed to leave to make our flight. Furthermore, house keeping never arrived on our final two days for some reason leaving us with soiled towels and an untidy room. They also charged us a 25 riyal for not having cash for the deposit payment, refusing to pay it back to us. I am convinced that they’re running a scam this way judging on all the similar experiences of others at this hotel. I do not recommend it, it’s over priced and outdated. You will get more at an even better hotel in West Bay, there is no shortage of it

Worst service you will ever have. We asks for a manager to assist us and requesting for consideration as we book to meet up with friends. They didn't allow us to come up in the room. As per the guy that talk to us. His name is Tony and seems his approach to us is more than a hotel security and he react all the time during the conversation instead of responding. His rude also the way he talk to us maybe because we're Asian that's why he doesn't even show any professional approach and instead of explaining nicely. His trying to show that we don't know anything. And telling us that all the rules is written on the paper that sign of our friends that come first to the hotel and insisting that, we should go through the whole thing while our friends are rush to sign in the reception and not being told of the timing. Considering that we booked the hotel through platform and there was none being mentioned that we cannot come up late at night even though, we booked the hotel untill the following day.

Polite staff. Dibin at reception very helpful to change my room immediately. Other security staff friendly and chatty. Swimming pool staff helpul and clean. Close to city centre walkeble distances mcdonald's open 24 hrs inside mall. Handy store on 3rd floor buy milk ans various options Restaurant on gound floor friendly staff and nice pastries Wifi access faster and convenient across the property. Recommended place to stay and visit Qatar for best amazing experience. Uber best option easy cheap and faster availability. Metro station closely 10 min walking distance and clean trains.

I like the location and the views around. I didn't like the way they provided breakfast in the rooms and there was no variety of options.

Excellent hotel, clean rooms. The staff were friendly and accomodating. Excellent access on foot , Our room has a great view. We’ll definitely go back on our next staycation. :) :):):):):):):):):):):):):):):):):):):):):):):):):):)

Bad experience, the hotel is so DIRTY, CACKROCHs are everywhere, bad staff behaviour, they need to train them well, when I woke up in the departure day I find my apartment door is open!!!! No security in this hotel.....

Stayed at Magnum Hotel once again! The room was comfortable, but there were a few minor hiccups that prevented it from being a perfect experience. While the staff remains top-notch, it’s time for some updates. I’ve noticed the same stuff for years now. A little refresh could make a big difference! Still, a decent stay overall.

An absolute nightmare!! Had an overnight stay with friends and family, aside from getting the room 1 hour late we were charged 100 QAR for a "missing towel" upon check-out. I asked the staff, how are we supposed to know how many towels were there in the room? No staff accompanied us during check-in, no checklist, whatsoever in the room. Then how will we know if there were 2, 3, 5, or even 10 towels there? They just kept saying "The room is complete upon turnover to the guest". I told them that we were MORE THAN WILLING to have our bags checked by them, but they just kept on insisting that the towels were complete when we checked in. Special mention to MR. RAM, the "housekeeping supervisor" during our checkout. He is very unprofessional and arrogant! Immediately raised his voice when we questioned how many towels were supposed to be there.