Millennium Al Barsha

Hotel was built in 2019 and it’s barely 5 years till now - it should be a clean hotel. But what I experienced from the trip was poorly maintained rooms. Toilets are poorly maintained and poorly cleaned. Drainage at the shower area was always not cleared - showered for 7 days with all the hair that was left since day 1 and it caused the water to flood at the shower area. Flooring at the shower area is also uneven that caused the water to be trapped at some areas. Amenities like toilet rolls and tissue paper are not refilled during housekeeping times - I have to call the concierge to get the housekeeping team to refill it - yes, housekeeping team is not answering the calls. Iron was not cleaned and it is sticky. Staff - Vanessa is unhelpful at all. Asked 3 questions and is unhelpful to find out at all; what she said was she don’t know I can check it online. It was my mom’s birthday and asked if they are able to prepare something for her as a surprise; she took down but did not reply to me and when I asked how can I know if something was being prepared she said if I see it on that day (what?)?? It was an overall very bad experience and I would say it’s the worst Millennium hotel that I’ve stayed in so far for a well travelled person like me.

It was a really short stay but the hotel is nice, the breakfast is very good! Both western and Arabic options! All the staff was very friendly

The only thing that I would like them to use a variety options in the breakfast