The Charles Stewart Guesthouse

We have stayed at the Charles Stewart before so made a booking which had to be postponed due to the first covid lockdown. The hotel agreed to carry over the booking until later, but that was not their generosity as we first thought, just a means of keeping our money. We got in touch again in March 2022 to re-book and even extended our stay for which they took a further payment, knowing that the hotel would not honour the booking since it had become a hostel long before! Now they tell us they cannot honour the booking but they ignore my requests to return our money.

Booked Charles Stewart Hotel in Dublin in 2020 through *********** but had to cancel due to COVID restrictions. *********** said it would be up to the hotel on whether they would refund our money. We received confirmation that they would carry over our reservations until 2021. Again, could not travel in 2021, so they agreed to carry it over to 2022. The dates were confirmed via *********** in 2022. About a month before our trip, we received a poorly written email from Mario at the hotel indicating they were housing Ukrainian refugees and could not honor our reservation. We had to cancel through *********** in order to receive our refund. We also had to find last minute reservations for the three nights we had planned to stay in Dublin. When we inquired about our refund, we were advised to send our bank routing number. That is a bit suspicious. We requested they process our refund back to the credit card and they said they can only do bank transfer. We reached out to *********** for assistance and they indicated we would get our refund when we provide our bank account information. Since our trip was imminent, we decided to go to the hotel when we were in Dublin. We rang the bell and a gentleman answered. We told him our story and he indicated that the hotel was turned into a homeless shelter at the beginning of the pandemic. He had never heard of Mario but gave us a name of a woman to call. We tried calling her multiple times but kept getting an answering machine for another hotel that indicated if you wanted to make or change a reservation for that hotel to go to their website. We decided to walk to that hotel and to our surprise, it was a hotel used for individuals with COVID. Needless to say, we did not go in. We are out the money, but *********** was absolutely no help with this matter. The fact the hotel continued to renew our reservation when they knew they could not accommodate us since 2020 is terrible. We still had a great time in Ireland as we didn’t let Charles Stewart dampen our adventure.

This is my very first one star review on Trip Advisor, but I and my friend have been dancing with the Charles Stewart since 2019 when my friend had to cancel a stay because of covid. Charles Stewart said that they could not refund her money at that time, but would hold a credit. We finally had the chance to return in April. The hotel told my friend that she could transfer her money, almost $300 to us for charges. But the night before I left for Ireland, the hotel emailed me canceling our room because they were getting in Ukrainian refugees. I was promised at that time that since it wasn't our fault the second cancellation was made, the money would be refunded to my friend. Oddly enough, now, Charles Stewart will not refund that money. They want banking information I wouldn't give to my mother. I've never known a hotel that would not either credit a credit card or forward the money through a version of Paypal. They're still running around with her, and her lawyer is involved. I will happily change this review the minute she sees her money. Til then, it stays.

Sono stato ospite al The Charles Stewart a Dublino per un fine settimana è stato piacevole, un ambiente cordiale e pulito, bella la colazione e la posizione vicina ad alcuni negozi e ristoranti davvero interessanti. Da tenere in considerazione se si va a Dublino,

好吧,坦白的説,這個地方有點破舊,不過,旅館正在市中心! 旅館不像麗思卡爾頓大飯店那般豪華,然而又不會很糟糕。 旅館內部特別破舊,我承認,你會想穿着拖鞋。我知道這點不是特別好,不過我保證這兒沒有老鼠。 公共汽車會載你從機場到酒店,而且價錢非常得合理。 這個地方很普通,用不着付很多的錢。你不會想四處遊蕩,不過這確實是一個很好的旅遊基地。 步行可及所有漂亮的商店,也可以去酒吧,喝一杯滿是泡沫的啤酒, 旅館位置便利。我們曾去過一個有當地樂隊的愛爾蘭酒吧。 附近有劇院和公交站點,這兒有很多好玩的事,時光一溜而過。 員工特別友好,那位長者尤其如此。 早晨,旅館會免費提供普通早餐。 我們可能不會再來這兒住宿, 下次旅行可能要住宿在其他地方。

好吧,坦白的說,這個地方有點破舊,不過,旅館正在市中心! 旅館不像麗思卡爾頓大飯店那般豪華,然而又不會很糟糕。 旅館內部特別破舊,我承認,你會想穿着拖鞋。我知道這點不是特別好,不過我保證這兒沒有老鼠。 公共汽車會載你從機場到酒店,而且價錢非常得合理。 這個地方很普通,用不着付很多的錢。你不會想四處遊盪,不過這確實是一個很好的旅遊基地。 步行可及所有漂亮的商店,也可以去酒吧,喝一杯滿是泡沫的啤酒, 旅館位置便利。我們曾去過一個有當地樂隊的愛爾蘭酒吧。 附近有劇院和公交站點,這兒有很多好玩的事,時光一溜而過。 員工特別友好,那位長者尤其如此。 早晨,旅館會免費提供普通早餐。 我們可能不會再來這兒住宿, 下次旅行可能要住宿在其他地方。