Gość
29 października 2023 r.
Manager is a rude, money hungry man who doesn't understand the hospitality business. Made us feel very unwelcome. This was reflected in his staff, who all looked miserable throughout our stay, not once did we see anyone crack a smile in the 4 nights we were here. Room was definitely not worth the money we paid! Curtains were broken and couldn't close them properly, the TV didn't work properly, the hairdryer in the room was broken, shower barely worked, blanket on the bed was dirtied with other people's hairs and questionable stains. Mugs were dirty and there was a serious dust issue in various parts of the room. To make this better, the manager accused us of vandalising the room because of a ketchup stain on the wall. He claimed Housekeeping refused to clean our room and it would take 2 days of professional painters to fix the "mess" (we wiped it off in 2 seconds). He wanted €230 to stay in another room (we had prepaid over €600 before our arrival for the 4 nights here). Rooms were advertised at €120 online. The manager needs to have a better understanding of the hospitality business and what good customer service is. We had paid decent money to stay in a mediocre hotel, where the housekeeping was poor. We were also made to pay €50 deposit on arrival, which was refunded on check but yet to see in our bank, were told this could take up to 14 days to return in our account.
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