Villa Hedera

Hedra estate is quite possibly the worst company I have rented from. We rented a house sleeping 10 people and the air con was broken in all of the bedrooms. It was 38 degrees and you couldn’t enter a bedroom without sweat dripping from your face. They tried to fix the problem but it was broken and they could not give a date that it would be fixed. We asked to move house or be refunded so we could find elsewhere - these options were not offered and we were left with no option but to drag all of the mattresses down into the living room and sleep there as this was the only room with working AC - this meant all 10 guests had to sleep side by side which included small children and a baby. Also the 5th bedroom outside smelt awful of cat urine, you couldn’t even go in the room. They sent cleaners who said the smell was awful and that nothing could be done (I have recorded evidence for this!) then the estate lied and said the cleaners could not find any smell!! The manager dragged the email exchange out over 2 days so my first 2 days of my honneymoon was completely ruined and was incredibly distressing. The estate did not care about the distress. Finally after 2 days of manic e-mail exchanges they said we could leave and they would refund us for the nights we would not stay and only offered 15% off the first 2 nights even though we couldn’t access 80% of the house plus cleaning fees!!! Utterly not acceptable. Do not rent from this estate, if there is a problem, they will not rectify. My honneymoon was cut short from 5 nights to 3 plus added stress and cost having to find alternative accommodation in peak season for 10 people!!! Practically impossible!! In the mental heat with small children and a baby. There was no regard for the awfulness of the situation.