Victoria
10 lutego 2024 r.
We love going to the Keys, we go frequently and have been in several hotels in the area. I was really expecting a lot more from Hawks Cay based on other reviews.
My review is based on my experience, we stayed in the main hotel (not a villa). The hotel is in need of a renovation. It looks old and worn down. The carpet in the main area looks old and not fresh. The room service is not up to standard with what they charge. They barely change your towels, one day they didn’t even make our bed. They never showed up before 3pm however on the day we were leaving they knocked on our door at 9am which I find disrespectful considering check out time is at 11am.
The first day we complained about the toilet seat that was not working and we had to call 2-3 times until they came to fix it.
The hot tubs in the pool area none of them work. One does not even heat up water, the other 2 the jets don’t work but at least they are hot.
The restaurant at the marina however was a pleasant surprise, the food there was delicious!
Not sure we would come back to this resort, other resorts like Cheeca lodge were much better for the price paid. But will definitely go back to that restaurant!
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