Verified traveler
20 marca 2024 r.
Sadly we spent more time trying to email and text with offsite staff, figure out the coded locks (both the one on the front door and the one one the room door are touchy), talk with Maintenance about the noisy, difficult-to-use in-room heater, and negotiate the steep, narrow stairs than we did enjoying Duluth. We were awakened at midnight by truck and traffic noise as well as someone rattling the front door as if trying to get in. When asked about a partial refund, management offered a 15 percent discount on a future stay(no thanks!) There were good things about our visit such as the location, view and beautiful old building but they were tough to appreciate with all the challenges. I hope management can rectify these things for future visitors.
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