星空秘境野奢美宿

I wanted to put negative review for this property's service and integrity, but I was unable to do it because at least I have to give 1 star for the service. Issues : When we arrived at the property, we were being asked by the hotel supervisor to cancel our booking via trip.com and pay the hotel directly at discounted price. The hotel claimed that trip.com treating this hotel very badly. So they want us to cancel via trip.com and pay directly to the hotel so that the hotel can save the commission that charged by trip.com. We insisted that we would not be doing that. But the hotel kept pressuring/forcing us to do it even though we have declined to do that for about 10 minutes in that conversation ( verbally declined to do it for more than 10 times). We can see clearly the hotel is not happy at all. This property is locating at dessert ( we are in the middle of no where). After we declined their request for more than 10 times, later on, the hotel also cancelled the taxi that they booked in advance for us that will pick us to the airport the next morning by giving a lot of nonsense reasons. The hotel also used different way to chase us out from the hotel later on. We have insisted we will stay here as we have planned for it and also we are in the middle of no where. We felt our safety in danger. The hotel supervisor is behaving aggressively in the conversation. Conclusion: I have resolved my transport issue and continue to stay one night. I am not sure what they will do the us or accuse us later on by saying we have damaged the property or others. I just want to lodge a report here to protect ourselves. Also, I have recorded a video for this property to substantiate that we have not damaged the property. I would appreciate trip.com investigate this particular hotel property to avoid the same issues happen to other tourists. Thank you.

着實是極為出色的體驗，星空屋設有能夠開啟的天幕星空窗，躺在床上便能將漫天繁星收入鏡頭。 晚上星空效果特別好，看的很清楚，還有這邊工作人員也很熱情，服務很好，點贊

奔着看日出來的，如願以償了，房間外有一個庭院露台，坐在露台的可以在躺椅上看看沙漠，房間有一個可開合的星空頂天幕，荒野這邊沒有光污染，躺着就可以看星空。定的時候對比這家會有早餐就來了，雖然説衹是簡單的牛奶麪包，但是早上有的吃還是不錯的～