Odkryj pobyt w mieście Dusseldorf

Warning not book in any case. Just before arrival I was cancelled because my credit card was allegedly not accepted what was not true it was intent of the hotel (because I had booked very cheap and timely) That they simply had not asked the two-step authentication with what to do. And now they offer my room for 6 times the price again just because it's a fair. Whatever they have offered me for the price there would go at once my credit card ??? Finger away from such fraudulent hotels you never know whether to receive the booking or not and then stands there without rooms.

The good: - Very clean. - Next to a chain grocery store. The bad: - They say reception is open 24/7 on their website but they close at 10 or even 9 pm. So they lie. - The staff was very cold and not smiling at all. Internet was horrible always disconnected. - Far from downtown. - You have to go to reception every time you need a cup of hot water! Just a small coffee machine in reception operated by themselves. So no hot water after 9 pm! - Expensive for little service! - They did not answer any of the emails I sent for booking and other stuff. Always had to call them 🙄 - The vending machine worked only with coins! But it's a weird German thing I think that they are still living in 1990s doing business with coins!

I’ve stayed here for long periods twice, once during the pandemic and once in January 2023, Great location, however the place is outdated, very dusty and unclean in general. See images for how dirty the floor, curtains and bathroom are. There is a distinct musk smell that lingered through the room at all times and it very pungent when you first enter I could forgive this during the pandemic but not after the pandemic. The staff are hit and miss, some very friendly and some very rude. They also left a key in my door as as you can imaging I was surprised as it opened the door, and apparently this was my fault. They sometimes has a large dog in reception that growls and barks at you which is not the welcoming attribute you would expect from a”premium” establishment Parking is a nightmare with a roaring 3 tier small car only underground space. It’s clunky and takes a solid 5-10 min to get your car out All in all, it’s ok but not really worth the cost and with the unprofessionalism of some staff members my recommendation is to avoid

The hotel is well located - quite close to the main city attractions. Very friendly and helpful lady on the reception. The room was quite big and clean. Breakfast was quite limited and not really delicious. We were travelling with a baby so the biggest problem for us was that the elevator is very small and that you have to enter the hotel from another side when the reception is not working.

350€ This hotel is by far the best hotel in Dusseldorf. The service was great and the restaurant was delicious. Just the price is on the high side. A meal for two people costs around 350 euros.

The Melia Hotel has deeply disappointed me and I cannot emphasize enough how much I despise this kind of unprofessional behavior. If such treatment were to happen in America, it would be unimaginable and would have immediate consequences. The observations I made at the hotel were anything but fair and friendly. It was clear that the staff was not only dishonest, but also intentionally trying to deceive the guests. This is unacceptable in any way, and I can only hope that the hotel is aware of the consequences. In the future, I will definitely avoid the Melia Hotel as well as all other hotels in this chain. There are so many other alternatives that care for their guests and maintain an authentic relationship with them. An institution like Melia should not be supported if they practice such tactics. There are truly better options that deserve to be supported.

The hotel is very comfortable and well placed. The metro at the foot of the hotel is directly connected to the central station in Düsseldorf. The big bemol remains staff. No follow-up for my requests and a difficult communication even in English. They understand but nothing is done. I asked for an additional bed for a few nights. The bill arrived very quickly. I'm told that I can pay at the end of my stay (one month settled by my employer) and the morning of the installation of the bed I receive a mail asking me to pay before 15h or nothing. They never arrived. They filed the bed without earrings or cutting-offs or towels. Fortunately there are two cutting-offs per bed. Bref for the price the service is zero.

Had a great stay here. We were let down the night before our travel to another hotel and this hotel managed to accommodate 15 lads who were desperate. They did so and we had a great stay. Location ideal as near to tram stop and also a couple of good pubs. Rooms very clean, and good facilities.

The Reception, welcome and staff working there were outstanding! Extra mile service and extremely friendly. The Rooms were also sufficient and exactly what we needed for our 3 night stay in Dusseldorf, as a family group of 15 people. I will always recommend Sleep Inn!