Eagle Heights Holiday Units

The apartment itself was clean. The sheets were not. Other people's hair were all over the bottom sheet - like it hadn't been changed. The spa is not heated as it was advertised and the WiFi turned off both nights at 8.30pm halfway through films. Overall a poor experience with no staff assistance when contacted except "please contact us on Monday at 9am"

We were looking forward to our stay at eagle heights only to be confronted by disappointment. Unit 6 is being reviewed by me so don’t know about the others. Starting with the steps which are dangerously covered in moss and dirt; the wire on the door had a huge hole in it; there was mould around the back door; the carpets were filthy; the blankets for the uncomfortable bed were probably 40 years old, thin and grubby; the promised wifi was mostly unavailable;; outdoor safety lights not working; the furniture is old and the table unstable. There are many more defects to be mentioned. It I will stop now. Recommend don’t stay!

Firstly the view is spectacular. The Unit was clean and the linen lovely. BUT that is where the compliments will end as the unit was freezing with the airconditioning insufficient for the Unit which required us to sit with blankets around us the first night and the purchase of a heater the next day. The filter on the airconditioner was blocked and hadn't been cleaned for some time but even after we cleaned this the unit remained cold. There is a dangerously broken light switch in the bathroom/laundry plus the exhaust fan was not working. After going to dinner on Saturday night the outside lighting was totally insufficient and we had to use our phone torches to find our way down the path safely. Only 3 knives in the cutlery draw yet it was a 2 bedroom unit. There was a badly chipped coffee cup. The information booklet was very outdated and the wifi barely worked. The hot plates are so old that the numbers are worn off so it was trial and error to get the correct temperature. Being disappointed is an understatement. This unit cost us nearly $200 per night which I understand I'm paying for the view but I will never be returning to Eagle Heights (and probably won't be welcome either after this review) as I don't expect to pay that money and yet have to buy a heater to make the place bearable. It is very old and every aspect of this unit needs to be updated.