Ibis Edinburgh Centre South Bridge – Royal Mile

Check in was a breeze. Room was clean and made everyday during our stay. Breakfast was okay, but overlooking historic buildings. The location was very strategic in the center of the city...

Lovely hotel, very central

Great location. Had few issues with the room-sink blocked and tv not working, but rectified swiftly.

Our room was lovely, spacious and comfortable. We only had one night there, unfortunately, and would happily book this hotel again. There is a nice lounge, bar and eating area. Breakfast was included in our stay. There was an excellent choice of foods at the breakfast buffet. We did not have dinner there but the menu looked good. The staff were all friendly and helpful.

Clean with basic amenities (kettle, hairdryer), no toothbrush/toothpaste, toilet size similar to Japanese hotels but good enough. Location is excellent - situated near Royal Mile with many restaurants nearby and a Sainsbury’s just downstairs. The Milkman and Mor Bakehouse was also a 3 min walk away. Bus stop was right outside the hotel doors which made is easy to get to locations requiring 20-30min walks. We could hear some noise from the pubs opposite but didn’t affect our stay much. Overall a great location for staying in Edinburgh!

We encountered both inexperienced and rude service staff who was not at all helpful and gave rude & condescending remark (and not sure if because we are asian?). When we tried to wait for our lift to go out, no lift stopped for us. A staff came by and we told them we couldnt get any lift after patiently waiting for more than 10 minutes. (We only had 1 day in Edinburgh and it was already late afternoon then, we wanted to of course head out as soon as possible.) Her remark is "you just have to wait for the lift like anybody else". Instead of apologising for the wait and finding out first what she can help us with, which we believe is just basic hotel courtesy. Apparently, check-in staff who is an intern forgot to mention that the lobby is at level 4, so we need to take the lift up. (We were not informed that the hotel lobby is unusually located at level 4, and the ground street is connected there. Our room was at level 3, which was below the lobby). Imagined if we never asked around and continued to wait! Shift manager apologized & promised us they would do a follow-up and said there shouldnt be any racisim practice allowed. I didnt want to write this bad review because it wasted me more time. But i think, everyone deserves to be warned before they book the hotel. Our visit was on May 17th. We received an email on May 21st with promise for a follow up within 72 hours. Today is Jun 11th and still not a word. Just avoid this hotel and ibis chain, that's all I can say.

Peaceful stay

Good location with many food outlets nearby, walking distance to train station and old town attractions. Clean room with basic amenities. Shower screens need improvement as water keeps going out from the gap.