Positives - Check in was fast and easy. I’d like to commend the staff at the hotel as they are incredibly friendly and attentive, this was present throughout our entire stay whenever we needed anything. There is also a great roof terrace but is perhaps under-utilised since it’s only open from 4PM despite having probably the best view of the coast of El Arenal, the sunset view is to die for and the cocktails served at the bar are very nice as well, just note these incur an extra fee but are worth it as they are very reasonably priced (about €7 per cocktail) which is better than most bars in the area. Oddly however, there is no menu and the price seems to change slightly depending on what you order and who is serving you, you sort of just ask for a cocktail and they make it for you. The main pool area is also pretty nice as well, while small, it benefits from some good sunlight in the afternoon. Negatives - Initially, we asked for a double room but was told the hotel only had twin rooms (they didn’t specify if they had any at all or if none we available at that time, just that the hotel doesn’t do double rooms), once we unpacked we stayed for one night in the room given but one of the beds was very squeaky and the balcony door rattled madly at the slightest bit of wind, we asked to be put into another room and then they told us a double room was in-fact available on the 1st floor. The 2nd room was much better but the area is subject to an incredible amount of noise pollution, we we’re given a small warning about this prior to moving rooms but did not expect it to be as bad as it was. For context, there is a bar next door which clearly does not appreciate that guests are staying at the hotel and are up most nights until 2/3AM and there is also a school one street over and a park directly opposite the hotel where children frequently cause a crazy amount of noise. Considering it’s an adults only hotel, it makes no sense to label it as such when children are literally everywhere. As a side note, El Arenal is also a densely populated area for young tourists (mainly German but also British as well) and we would frequently be awoken by parties returning to the hotel after a night out, often around 4/5AM. The all inclusive food and drinks were of a low standard. We had knowledge of the drinks limitations prior to travelling but the beer was the only option worth having as the wine (both white and red) was some of the worst wine I’ve tasted, as someone who does not like the taste of beer, this made it very hard to stomach but I wanted to get my money’s worth. It’s a huge shame that spirits are not included on the all inclusive package when you only get 3 drinks maximum at lunch and dinner time, we would ask to order 3 drinks at a time however the staff would often refuse saying we can only order two at a time each and the last, once we’ve finished the other two drinks. On one occasion I approached a member of staff 10 minutes before lunch had finished to
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