Positives: Everyone gets a balcony to enjoy the beautiful sunsets over the Pacific Ocean and fireworks after dinner. New Year's Eve party was well organized, fun entertainment and best meal in seven days stay.
Negative: Check-in was caotic. Some staff members need customer service training; some looked tired or not engaged. I witnessed a pretty heated argument between a manager and a guest at check-in, it was embarrassing. Poor quality toiletries, bring your own. Children were allowed to use the swimming pool "for adults only". When I asked a staff member about children in the adult section, he just could not help. You need to wake up at 6am to make dinner reservations by 7am. Food and drinks were average, not worth waking up at 6am. They have dress codes for the buffet and restaurants that ony very few people followed.
The whole experience seemed overpriced for a very average resort.
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