Balili Farm at Nacpan El Nido

We booked the wrong place. Their location is in a very difficult place to get and the Taxi did not even want to take us here. This property will also not refund you money. Although trip.com was nice and tried to help they still refused.

Of course, probably the worst listing on Trip.com and an experience that has made me reconsider ever booking something with them again. Contacted Trip for cancellation for this booking 15 days before arrival, and was willing to pay a cancellation fee, as I have done for other bookings previously, but in this case, Trip.com told me that they could not contact the supplie and that I would have to be patient. I was very patient for nearly 2 and a half weeks, during which time they could not contact the hotel. I also could not contact the hotel with the number provided, and was also not able to arrange the free airport pick up as advertised. These were all clear red flags but trip.com said there was not much they could do and i would have to be patient and let them 'investigate'. The result was that a local driver brought us to the location listed, and we found no one there to receive us or help us check in. We left, got a nearby Airbnb in El Nido for DOUBLE THE PRICE, AND still Trip.com said they were having trouble contacting their supplier. Something stinks in this story and it's not the local air. It seems like there was negligence on trip.com's behalf to work with such a terrible supplier.

Nightmare, small houses with spiders, 70% time not electricity, they haven’t generator then not air conditioning not charging phone zero wifi , far to city 30 min and beach 15 min / both by car , dirty place …. Hundreds better option , we run last night … never again!!!

A minha opinião sobre este hotel é muito influenciada pelos excelentes funcionários que nele trabalham. Todos muito simpáticos e prestáveis, especialmente a Rachel que faz tudo para termos uma estadia perfeita. Todos os dias nos é perguntado o que queremos para pequeno almoço (tostas, panquecas, frutas, ovos estrelados, omeletes, café e sumo). Temos, dependendo da disponibilidade, uma scooter para visitarmos a ilha pagando só a gasolina necessária. Sempre que apareça um problema a Rachel estará lá para vos ajudar no que for necessário. Também o dono é uma pessoa muito aberta e de boa conversa. Se precisarem de transfer organizem logo com o hotel porque pagam somente 500pesos enquanto que as moto-bikes 900pesos. Umas férias desligadas do estresse do quotidiano europeu.