The hotel is in a beautiful location on the coast but is very remote from anything. I can see the hotel being a 4* in regards to variety of facilities i.e. pools, spa and animation team but the condition of the facilities is a 3* for sure. The evening entertainment is based in an auditorium on the basement level, a tight room that gets VERY hot. This would be better based outside in front of the kids club after the mini disco to allow guests to get drinks (some music playing out there would be nice too). It's great to have a variety of pools but the floors are all chipped resulting in so many cut toes and bandaged feet (our son being one of them). It was very noticeable how many kids were walking around with strapped up toes after he cut his feet. The team set up water activities and once a week inflated a slide in the deeper pool. Lifeguards are based under a shelter throughout the day where kids go back and forth to get plasters for their feet. Only once during water polo around 4pm did I see a lifeguard sit in the chair by 1 of the pools so make sure you supervise your children closely as the pools can become very busy and people jump in regardless of children swimming beneath. The room was a shock with the bathroom having a sliding frosted glass door that left little to the imagination. Although when you wedged the door shut (it would not stay closed on it's own), it left a clear top to bottom section for all to view you sat on the toilet. The bathroom needs a good revamp as was quite grubby but had great water pressure, the best we have encountered abroad. Although big, the beds were quite uncomfortable, leaving us hobbling a little each morning! We were based next to the road but did not hear any traffic at all throughout the stay. There was a great variety of food each day and at each meal time, especially if you enjoy fish. During lunch and dinner a waiter will take your drinks order. It is worth taking a screenshot of what is included in the all-inclusive package as the restaurant and bar vary. We were mistakenly charged 17euros on the first evening as we were not displaying our wristbands clearly enough, so make sure these are visible. As mentioned in previous reviews, the hotel is predominately Spanish & French. We were 1 of 4 English families staying this week and although 2 staff spoke good English, it is worth brushing up on Spanish phrases you may need ahead of time, such as how to order a drink etc. Some of the staff did turn their backs and start talking about 'Inglés' and laugh so I don't think my broken Spanish was up to their standards! There is aircon in the bedrooms and the restaurant but nowhere else in the hotel. As previous reviews have mentioned, the animation team are very good. My son really enjoyed the football that was put on each evening and this was mainly down to the staff member who carried it out. He made a real effort to remember each child and details about them and would talk to my son whenever we saw him thr
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