Verified traveler
4 lutego 2024 r.
The hotel was ok, multiple things were advertised and not available. The website states they offer shuttle service to/from San Jose airport for a fee, they do not. The dining options state 3 restaurants and a buffet, only 2 were available the week I was there and limited reservations. The menus at the restaurants were the same every day and while there a week got very old. While I know going to a Spanish speaking country to expect communication challenges, at the resort it should not have been so difficult. All the activities were in Spanish including pool activities when offered , water aerobics and shows. One bar for the evenings opened but you could only get a drink if in a seat because drinks were served in glasses, if none available you had to walk across the resort to the pool bar. The rooms were in need of repairs, ceiling fan didn’t work, outlets didn’t work, temperature would not go below 24 degrees Celsius, to name a few.
The staff at Macondo was excellent and the food great. Pool bar staff was fabulous and anticipated your drink and recognized you.
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