Gość
20 czerwca 2024 r.
Very sad to have to write such a bad review. We were trying to book for a 5 night stay but got turned down, we were told to ask for day pass again got turned down . So qwe ended up in a lovely Airbnb just next door. There are some very sad facts to this facility. First the positive , great well priced supermarket, Waterpark looked amazing although we were not able to use it. The rooftop bar is great. The bad.. we used most restaurants each day but some shocking facts. 1st , as a family resort we were glad not to have stayed there, the shows start at 10pm and go to Very late, we found this very co fusing , it was to loud us staying away and certainly glad we did not manage to book on-site. All is different when there was a show. We got offered a random paper menu and although we chose food item & drinks we had to pay double as we asked for the drinks first whilst we discussed the food with our 8 & 10 year Olds.... than the biggest let down, ordering several items off a menu which we got told to use via QR code , only finding out that most of the food prices were not correct, the burger cam out totally undercooked , we do appreciate a medium cooked Angus burger but not raw to rare. So we did not wanted to argue the extra cost but did offer them to adjust pricing to prevent me batching online . We gad instantly a 2nd staff there with a card payment option and clearly there was not even space to discuss anything. At the end of the day. This is a very very large scale profit making enterprise with no case by case flexibility .
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