Gość
19 sierpnia 2023 r.
I don’t know why this hotel is sold as 4 stars ultra all inclusive, it has nothing to do with these standards. I stayed in many other hotels in Turkey before and this was even worse than 3 stars ones. Even without taking into account how the rooms and bathrooms look like (especially bathrooms urgently need refurbishment), the services were awful. Food: disgusting. Same rubbish every day, left food is processed into some ragu next day, old food is served and we had a food poisoning one day with vomiting and diarrhoea. I think, they use old cheeses from breakfasts to bake traditional flat breads next days. When some sausages are not eaten, they are used in stews or salads next day. there were always lines for bread, chips, nuggets. No juices for breakfast, one type of white bread for breakfast only, no fruits at all (just whether melon or watermelon), meat and fish choices are extremely poor, bar drinks are poor, patisserie cakes are low quality not tasty things. Beach food is ridiculously bad. E.g. boiled pasta with some plain white sauce. And when it’s served on plastic plates by the grumpy staff, it looked like they paid us money for coming there not another way around. Staff is extremely unhappy at this place and they reflect this attitude to the customers. Male waiters at the restaurant were smiling and chatting but two female waiters one at the restaurant and another at the bar: ok, I don’t ask you to smile at me all the time but at least don’t look at me like I killed your whole family, come on. One guy ordered some vodka from this female bar staff and she made such a face, she grimaced like : ugh vodka. It’s not your bloody business, girl, this guy is a paid customer and only wants what he paid for. They definitely need to improve their customer service skills. One guy at the reception who speaks English wasn’t too honest with extra charges and he said us the card machine doesn’t work asking for cash only. Next day we paid by card to a day receptionist and smaller amount. But two receptionists : a young woman and a young man who speak Russian very well ( I think, this man mentioned he is from Turkmenistan), they were very nice , helpful and adequate. Hamam experience was awful, I don’t want to sound intolerant or biased but it’s not run by Turkish people at all. Therefore no traditional experience and quality. Pools are ok but as they are separated it’s not too convenient with children to run from one to another. But it’s always a fight for the sun lounges as it’s a few of them, and the pool bar’s floor is never wiped during a day and is dangerously slippery. There wasn’t a bulb in the female toilet by the pool and they didn’t fix it during 10 days we were there. You have to do it during a completely darkness. The beach is ok but they need to mention that it’s very rocky and not child friendly at all. Generally, I don’t recommend this hotel to anyone who wants to buy true 4 stars all inclusive experience. It doesn’t provide it.
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