Ocean Sands Hotel

We returned to the hotel for another short break and have to say that once again we enjoyed every minute of it . A warm welcome back from the ladies on reception . This is a jewel of an hotel in Inniscrone. The entire staff could not do enough for us during the stay. All the rooms have been recently refurbished to a very high standard. Food was excellent both at breakfast and in the restaurant. With the beach literally at its doorstep, this lovely hotel is the ideal location for a short break. Highly recommend it .

A bit of a mixed experience. On the positive side the staff were exceptionally helpful and friendly, particularly those at reception and the restaurant manager and staff. Their hospitality was a highlight of our stay. We stayed in a garden room with a self contained patio. While the idea was great, the patio area could use some attention. There were weeds and two rusty chairs that should have been removed. One significant downside was the noise from a nearby bar which went on quite late and the rooms are not sufficiently soundproofed - we could hear the occupants of the room above walking around and using the bathroom. Although the room itself was clean, some areas needed better upkeep. The standalone oil-filled heater and parts of the paintword were very dusty and the shower room floor could have been cleaner (fluff/hair in the corners!). The bathroom bin and the shower door also needed attention. There was a coffee machine but no pods and we had to ask for teabags. The bedding was decent and the room had lots of shelving. Bath towels were not very big and no shower gel was provided. On a brighter note, the hotel is well suited for families, with its Pebbles Play area for children; it's near to the beach and there's a variety of (paid) activities opposite the back of the hotel such as crazy golf, go karts and a playground. Dinner at the restaurant was a pleasant experience with attentive staff and a varied menu. Overall this offers a reasonable no-frills stay for families. However, improvements in room maintenance could enhance the overall experience.

We stayed for a weekend with our 6 month old baby. The first night of our stay, the fire alarm went off at 4am and went off intermittently for almost an hour. It was very scary and extremely stressful. We spoke to a manager the following morning, who offered €80 off our bill and dinner in the restaurant. We explained we wouldn’t be eating in the restaurant during our stay as we had family plans, so they said we would get an additional refund. We’ve still received no refund, neither the €80 or additional amount. Overall the service was unprofessional, unhelpful and disappointing. In addition to the fire alarm issue, we were put in a loud room near the elevator with a broken blind on check in so we asked to move due to our baby. The air conditioning in the second room was broken, and was never looked at despite speaking to the manager. The rooms weren’t cleaned well, there were hairbrushes from previous occupants under chairs in our room.