Mumtaz Mahal

環境： 真的好像住進了宮殿，位置也很好，離港口停車場很近，非常方便 設施： 設施很好，尤其是空調很足！ 衞生： 很乾凈 服務： 因為趕不上早飯還給我們準備了可以帶走的食物，很貼心！

Not sure what the previous reviews are all about - this is a wonderful Riad close to everything. Beautiful rooms and friendly staff. Beds very comfortable and everything is very clean. We had a wonderful breakfast today with so much food! Highly recommend!

DON’T BE FOOLED BYTHE FAKE GLOWING REVIEWS WRITTEN BY STAFF RELATIVES OR BOTS. It's a total rip-off. The room was dirty and smelled terrible (at some point we checked for dead rats), the internet never worked, and most of the staff were very rude. The spa was a joke – we waited an hour for our pre-booked appointment and they didn’t even apologise or offer us a drink. The treatment place was shared with multiple people and there were no showers or changing rooms offered. They are a stingy penny-pinchers and they would charge you for the air you breathe in if they could. Especially this old woman (managing the place) never made us feel welcomed, she has no idea of customer service. There are countless other, much better options in this area. This place is cold and miserable that deserves to be forgotten.

Horrible riad, very rude and arrogant old woman that has no idea how to run a business making guests run away. Smelly room, wifi doesnt work, they don't respect you, no welcome drink, waited hours to use spa facilities, told us card machine doesnt work so only cash payments etc etc... RUN AWAY FROM THIS DODGY PLACE!!!!!

I wanted to treat my daughter to her first hamman so booked the upper price range hamman at Riad Mumtaz Mahal. After changing we were taken to the steam room which was filthy with black mould crawling up the walls. We were told to shower ourselves, had oil slapped on us which took roughly 10 seconds each and left for half an hour in a steam room listening to women chatting and laughing down a hall somewhere. Finally I called for someone. A lady turned up and told us to shower again, then another joined her and they both scrubbed us down with water, again this took maybe two minutes at the most, and then were told to shower again. We were then led out of the steam room, at which point I thought we were going to have a clay mask, or a massage or a deep exfoliation scrub as everything up until that point had felt like the preparation, but instead we were taken to our changing room and told to get changed. I was so shocked. And so disappointed for my daughter. When we walked out through the dark passage and massage room past the massage beds to the reception area, one of the girls lay on a massage bed staring at us. Reception didn’t care at all when I explained to them what had happened. My advice is avoid this place. What a shame. The rest of our trip to Essaouira was magical. It felt like a warm and inviting city, investing in itself, welcoming tourism, with so many kind and lovely people proud of their businesses, trading and offering their services. Riad Mumtaz Mahal is just out to take your money and rip you off.

A wonderful massage in the spa! My wife and I experienced two hour long massages in the hotel spa at very reasonable rates and would recommend them. The hotel is in the old city and has been lovingly restored. The staff in the spa were exceptional and very professional.