The Lince Ecorkhotel Évora

The beautiful nature surroundings and the quietness are breathtaking. Each detail and corner has an amazing surprise for the eyes. The staff is extremely helpful and kind. A wonderful place for a getaway and rest.

A realidade do hotel é diferente daquela que encontrámos. O ecork está em fase de reabilitação pelo que as fotos disponíveis no site não refletem o estado de degradação em que se encontra. A expectativa era bem melhor que a realidade. Apesar da piscina, o spa e o meio envolvente serem acolhedores, falta por exemplo o bar da piscina em funcionamento. A internet no quarto foi inexistente ou fraca. As camas são confortáveis e há silêncio. Por ser um hotel sustentável, com recuperação de águas, a água quente demora algum tempo a surgir nas torneiras.

O hotel tem um conceito diferente do habitual! Com suites individuais, como se fossem iglos, dá a sensação de estarmos isolados de todos os outros hóspedes! É bastante reservado e óptimo para uma dias de descanso e namoro! Foi o nosso aniversário de casamento e foram incríveis ao prepararem a suite com um miminho para nós! Mas também muito familiar (estavam muitas famílias alojadas com crianças). Ótimo pequeno almoço e staff muito simpático! Gostámos bastante e iremos voltar com os nossos filhos!

Ótima localização, atendimento bom, Apenas melhorar reforço de garrafas de água à disposição no quadro

Recomendado

Hotel has potential but service quality is low tier. Stayed here with my girlfriend a couple days ago. The location itself is nice. But the staff in every interaction were not welcoming despite my girlfriend being a native Portuguese speaker. There was mold in our bathroom shower that was visible. Seems their cleanliness is falling behind. They were also doing construction on the property during the stay where three men were operating heavy machinery just beside our room. They would only stop using it while we walked by and one would yell to the other to stop. Really? At a resort in peak season? Comedy. Additionally there was a truck digging up part of the road to do some work on the pipes underground that prevented Ubers from picking us up within the perimeter of the property so we had to walk around this construction and put our bags in the Uber. Both of these things were very noisy and by this point I still had not complained. I wasn’t going to write a complaint but after my final interaction with the front desk, I realized these things must be mentioned. I asked the front desk for a towel at 11AM precheck out so we could go relax by the pool which we hadn’t used since our check in. She didn’t ask us about our stay and was very short with us. It wasn’t a language barrier, my girlfriend was speaking to her in Portuguese. She did not ask us about how our stay was or anything of this demeanor. She said, once you check out you cannot use any of the property. I said, “let me get the towels first, then we’ll check out in an hour.” She looked at me puzzled, and said “it is not possible” as if I had done something against her. In terms of policy we were not doing anything wrong because we did pay until 12pm for our check out. I told her this, she then said “okay.” I mentioned to her that if there needs to be another charge to let me know what it is so we may stay with ease. I wanted peace and simplicity in our interactions. This is why you stay at a resort after all, right? Everything that was told to us by the front desk was agitating and felt robotic. The manager came over and had the gall to rapaciously talk over me as though she couldn’t be bothered to hear our circumstance without barking policy that we were not violating. Once she realized she was in the wrong she apologized but she would have realized it sooner if she didn’t talk over us condescendingly. I will never return to this place and I have never had a manager aggressively talk over me, ever. For doing nothing wrong. The icing on the cake is that she said they were trying to regulate the number of people on the roof because they have a lot of guests. Are you kidding? We are paying to stay, and turns out if I did a late check out, we could stay for as late I extended the check out anyways. They were exceptionally uninformative, unprofessional and lazy in their delivery for our accommodation. If you want to relax at all, do not come here. If you want to battle with a manager who i