Gość
15 października 2023 r.
We needed a break so at the last minute called Edgcott House and as Penny was so friendly on the telephone and we'd read lots of glowing reviews we decided to book. Although we had a reasonably pleasant stay and the house and room was to a high standard, in our view, the following could be improved on as they caused us some disappointment. When we arrived, based on our two telephone calls with Penny, we were expecting a warm and friendly welcome, but we felt this wasn't the case. This could, of course have been for a number of reasons, but it did make us wonder if this was because we were two males, but hopefully this wasn't the case. We appreciate that what is friendly and what is purely a business like approach is subjective, but we can only base our comments on our actual experience, the friendliness we experienced on the telephone and to what we read in the reviews people had left. This may not be a big thing to others but having the log burner on in the lounge was a major plus to us. It was good to see it on when we arrived; we therefore sat in the lounge for the next two hours or so. The fire was hardly burning and interestingly no one came in to tend to the fire whilst we were there. There was no problem in us doing it ourselves but we were not sure whether this was permitted or not. It made us feel awkward. Finally, having read the good reviews and what the owners say on their website we were really looking forward to breakfast. The gluten free cooked breakfast was a real disappointment. The GF sausage was, in our view, dry, had little flavour and appeared to be over cooked. The mushrooms again had little flavour and in general the breakfast was not as flavorsome or as good as I had expected it to be; again based on reviews etc. We also didn't get any toast until well after we had finished the cooked breakfast, meaning we had no bread or toast with the cooked breakfast which again spoilt things for us. One of us had gluten free pancakes rather than a cooked breakfast and that was really nice. Also in our room on arrival were two pieces of gluten free cake which was very much appreciated. We share these things not to be critical but to honestly share our experience which, yes, was overall good, but not what we had been led to expect from the reviews we had read and also the Edgcott House website.
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