AdityaGupta2014
28 września 2024 r.
Poor service and terrible experience at the restaurant. We were given a nice check-in experience, including an upgrade. The hotel is grand, there are not that many hotels of this class in Fez. Therefore naturally it is overpriced. But the most disappointing experience for us was the following: There are two eateries on the top floor of the hotel about 3 meters apart from each other. The bar had loud music playing and we did not want to sit in such a noisy environment, i was not feeling well and the Moroccan restaurant menu was not to our liking. We requested the Moroccan restaurant manager to serve us some dishes from the bar menu and some from the Moroccan as a courtesy. However, this was flatly refused. There were a total of six seven people in either of the restaurants, there was enough staff, the restaurants are next to each other and it was baffling to me that an upscale boutique hotel , charging upwards of $400 a night would refuse, in spite of multiple requests, to serve two simple dishes from an eatery which is 3 meters away, (Two doors in the same small lift lobby) to a guest. Later on we explored the area and we felt there are lot of amazing places to stay in Fez which may not be as famous but well worth considering.
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