Hotel De La Ville

The location of the hotel is great. However, muddy water came out of the bathtub, shower and sink during the night while taking a bath. We had to fill and empty the bathtub several times. After waiting for an hour, the water was still muddy, so we went to the front desk to ask for help. A hotel staff member came to check the water. He was surprised to see the muddy water and told us to wait and that he would come back soon. However, we waited for more than an hour, but no one came. It was 11 o'clock, and there was no contact or confirmation, so we had no choice but to sleep. Then, in the middle of the night, we were bothered by mosquitoes. We killed three of them. It was the worst night. In the morning, we contacted the hotel about this, but there was no response. We left with a bad impression of our first time in Florence, but we felt uneasy about the customer service. The room was nice and the bed was comfortable, so it's a disappointment.

I arrived early and the offered to store my luggage at the reception and they delivered to my room, that’s nice. There was no briefing on the breakfast arrangements at check in, they assume bay you know. My room is an end unit with a single bed, which is good for me, the bathroom is pleasantly big, and I do enjoyed the bath. Shower is good too with good water pressure. I found a pair of slippers inside the drawer of the bedside table instead of in the closet, they are comfortable. The whole 3 nights I stayed without Wi-Fi, they couldn’t fix it! The electric outlet has three holes so you need to bring the specific adapter as there no usb port to charge gadgets. I changed mine in the bathroom as my two pint adapters worked there. No kettle in the room but they kindly delivered some hot water to my room when I requested. The second night they told me to go downstairs to get it. TV has international news channels except CNN but that’s ok for me. Lifts are efficient.

酒店位置特別棒