The Landmark Inn

Horrible customer service. I was over charged by $45 a day (I was suppose to be charged at the military rate of $95 a day) I called to get it corrected, they told me there was nothing they could do. Very scammy considering I have stayed here multiple times AT the military rate. Don’t stay here if you can avoid it 👍🏻

A few positives, the beds were comfortable and the room was pretty quiet unless you ran the air handler. However, there were several issues that are not addressed, especially at the price of this place vs nearby hotels. First, the hot water had very little pressure and would take several minutes to get to our room. Second, the heater only put out very, very hot air, made the room insufferable. We would turn it on and run it for a few minutes and then turn it off to keep the room warm. The heater also seemed to be what was generating the mild bad odor in the room. Third, the breakfast - the waffle mix was bad/wrong, unexpired milk was curdled, the fruit was very bruised, bananas were more brown than yellow. Next day we ate at iHOP. The hotel is in a general state of disrepair. It appears many attempts were made at cheap repairs, such as reglueing wallpaper seams and taped up electrical cords. I did send these concerns to hotel management while we were there, after close to 48 hours now there has been no response or acknowledgement of the email at all. I do believe it was read as the breakfast attendant (who was standing there when I poured out the curdled milk) was mean mugging me every time I walked by the following morning. Overall, I would expect this hotel quality at about 1/3 to half of the cost. As one of the more expensive properties in the area for my stay I really expected a much higher quality property. I would not recommend staying here unless it is a last option.

Honestly, it’s about the same quality as a $50.00-$60.00 hotel…not bad, but not great. Think Quality Inn or Best Western as a comparison. Unfortunately, they are charging $123.00 per night with taxes! And good luck with getting tax exempt to stay under per diem. Make sure you give them your orders on your very first day, because they won’t retroactively take off the taxes on your last day of TLE. I have to give this place a 1 star because of the outrageous cost for an on post hotel and sketchy policy! You are better off staying at a hotel off post that will be the same cost, if not cheaper, and probably better quality. This place just survives by preying on Soldiers that can’t get a room at one of the IHG hotels on Ft. Bragg. Oh, and the bathrooms are disgusting…can’t even tell you what came out of the drain and permanently stained the shower!