SureStay Hotel by Best Western Clermont Theme Park West

Enjoyed my stay.

I definately would stay at this property again. The room was clean and comfortable. The staff and management were very friendly, helpful and welcoming. The Best value for your money in Florida. Ill see you next year!

This is a decent hotel for the price. It’s a typical budget hotel. The staff was extremely friendly, helpful, and courteous. The room was quiet for the most part and on the surface it was clean. The bed was comfortable. The room had standard amenities. However, if you are looking for anything above and beyond, this isn’t for you. The comforter/top blanket on one of the beds had crumbs on it, long black hairs, and multiple stains (at least 2 that were very likely blood. They looked like they had not been washed. Since this was not a blanket I was going to use for sleeping, I just threw it on the floor. The bathroom had stains/spots that hadn’t been cleaned both on wall behind the toilet and on wall in front of toilet. The shower/tub had a lot of mildew around the nonslip pads. There was a pill left on floor from a previous guest. This would have potentially deadly if a child or pet had found it. The floors were clean if you looked at them but walking around without socks made you realize they hadn’t been mopped. Again, we did not expect 5 star accommodations at quality inn, but we didn’t pay $100 a night either. This wasn’t a cheap hotel. I would stay there again bc the beds were comfy and it was quiet. But I think the cleanliness could be kicked up a notch.

Let’s just say the owners really love their investment and keep it clean and bright. Beds and pillows are comfy and sleepable lol. Yes it’s an older place but it’s reasonably priced and clean. I’ve stayed several times and never had any issues.

Overall excellent. Missed the pancakes in the morning, which were out of order on the first night. Even though it was on the second morning it still did not make pancakes.

When I got out of the shower, the floor was wet which is no problem. I wiped it up after I wiped it up. I looked at the towel. The towel was black.

It was very good. Staff was very helpful. A hot tub and lounges would have been nice in pool area.

Gentleman checking in was very pleasant. Rooms appeared to be clean, had a strong chemical smell, though. It was a good bed.

Bed was comfortable. Sheets were of cotton/polyester blend providing poor quality of sleep. Bright colors of bedspread, drapes, walls (dark green and blue) were harsh and unpleasant to look at——stark—- not providing a tranquil, calming, clean, and welcoming feeling making the room appear shabby, unkept, and outdated. There was a large spot at the end of the bedspread. Liked that I could open a window and the air conditioner worked well. The man who checked me in was dull and had a matter-of-fact dry and inexpressive demeanor. I did not enjoy my stay.